Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Timeline
Hi, I’m

Jennifer Bullock

Bedford,IN
Jennifer Bullock

Summary

Dynamic Remote Care Specialist with extensive experience at Lifepoint Health, adept at enhancing patient care through meticulous data entry and quality improvement initiatives. Proven ability to build relationships and ensure HIPAA compliance while managing clinical quality programs. Skilled in EMR systems and committed to delivering exceptional service in fast-paced environments.

Overview

1
Certification
26
years of professional experience

Work History

Lifepoint Health

Remote Care Specialist
05.2023 - Current

Job overview

  • I prepared patients medical charts for upcoming visit for multiple markets.
  • I do this manual and also using an AI tool called Basalt.
  • I review at least 3 to 5 documents to retrieve the most update histories for the patients chart.
  • I look for all quality measures the markets are looking for to satisfy for Medicare Programs, Medicaid Programs, Commercial Health Programs, HEDIS and MIPS.
  • Data I typically look for are the following: Colonoscopies, Mammograms, Diabetic Eye Exams, Cervical Cancer Screens, Annual Physical Exams, Vaccines, Hemoglobin A1c's, Statin measures and Kidney health labs.
  • I input any relevant information in the following sections of the patients chart: Vaccines, personal Medical history, Family history, Past Medical history, Surgery/Procedure history, Lab history .and OB/GYN history.
  • I verify the patients insurance eligibility for accurate billing, payments and lessen insurance denial for eligibility issues.
  • I enter in the provider information and market they are affiliated with for accurate billing and payment.

Somerset Medical Group

Practice Manager
01.2021 - 05.2023

Job overview

  • Ordered all office supplies and kept check on inventory levels.
  • Created and implemented organizational policies and procedures.
  • Developed close working relationships with front office, back office and medical provider staff.
  • Supervised team of 11 office personnel.
  • Created work schedules to make sure clinics were covered efficiently.
  • Data entry and balancing of practice Quickbooks.
  • Worked with an outside billing company working denials, A/R and overseeing documentation for billing. I also did this for a Long Term Care Facility that the physician worked for.
  • Managed all the Quality Programs the clinic participated in. These were and ACO, Medicare, Medicaid, Commerical insurance, MIPS Quality Programs and HEDIS.
  • Covered receptionist and CMA's when short staffed during COVID.
  • Worked with Lifepoint Health directors during the acquisition for this company.

Kabafusion

Marketing Specialist
09.2019 - 07.2020

Job overview

  • Researched potential clients and markets to prepare for appointments.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Used Salesforce, to maintain company database with essential account and sales information.
  • Customer outreach in person with education programs and information about our products and services.
  • Market region I was responsible for was all of Eastern Kentucky.

Lifepoint Health

Systems Analyst
10.2016 - 09.2019

Job overview

  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Creating a daily deposit for Lake Cumberland Physician Services.
  • Creating Provider Time Off report for the director.
  • Trained new employees on the EMR system, eCW.
  • Help clinics maintain adequate staffing and covering positions when clinics were short staffed.
  • Organized Lake Cumberland Physicians Services first fundraiser for the American Cancer Society's, Relay for Life in Somerset, KY

Eadens Grimball Internal Medicine Associates

Office Administrative Assistant
01.2000 - 09.2016

Job overview

  • Supported office staff and operational requirements with administrative tasks.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Processed medical insurance claims and payments.
  • Assisted with medical coding and billing tasks.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Maintained 3 providers license, CME's and credentialing records.
  • Worked with varies insurances to maintain the providers were actively credentialed with their companies.
  • Manged the payments and invoices of the clinic.
  • Worked with providers on Benefit packages for the staff.
  • Worked Patient A/R, checked eligibility of insurance for patients to maintain accurate billing and payments from both the insurance companies and the patients.
  • Arranged Patient Financial Agreements.
  • Onboarded a new provider to the practice.

Education

Somerset Community College
Somerset, KY

from Medical

University Overview

Somerset High School
Somerset, KY

High School Diploma
05-1982

University Overview

Skills

  • Computer literate
  • Medical terminology
  • Data entry mastery
  • Data entry proficiency
  • Quality improvement
  • Active listening skills
  • Software system skills
  • Documentation
  • Verbal and written communication skills
  • Clinical quality program standards
  • Strong ethics
  • Quality program protocols
  • Adaptability and flexibility
  • Relationship building
  • Dependable and responsible
  • HIPAA compliance
  • EMR / EHR

Certification

  • [Area of certification] Training - [Timeframe]

Interests

  • I enjoy helping others and giving back to the community I enjoy organizing fund raising events
  • I have a passion for my religious faith and teaching it to others
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Volunteering
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Remote Care Specialist
Lifepoint Health
05.2023 - Current
Practice Manager
Somerset Medical Group
01.2021 - 05.2023
Marketing Specialist
Kabafusion
09.2019 - 07.2020
Systems Analyst
Lifepoint Health
10.2016 - 09.2019
Office Administrative Assistant
Eadens Grimball Internal Medicine Associates
01.2000 - 09.2016
Somerset Community College
from Medical
Somerset High School
High School Diploma

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Jennifer Bullock