Jennifer Burchard
Lufkin,TX
Summary
Dynamic case manager with extensive experience at the Texas Department of Criminal Justice, adept at strategic case planning and effective problem resolution. Proven track record in enhancing client outcomes through comprehensive documentation and collaborative decision-making, while fostering strong relationships with community organizations to improve access to resources.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
23
23
years of professional experience
Work History
Case Manager IV
Texas Department Of Criminal Justice
03.2024 - Current
- Conduct thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educate clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocate for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Maintain accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitor ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhance communication between clients and providers through consistent follow-ups and progress updates.
Program Supervisor V
Texas Department Of Criminal Justice
04.2019 - 04.2021
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Manager III
Texas Department Of Criminal Justice
04.2021 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Investigated all claims of employee misconduct by interviewing witnesses and gathering appropriate paperwork. Examined all evidence presented and then conducted employee disciplinary hearings if necessary.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Case Manager III
Texas Department Of Criminal Justice
04.2019 - 04.2021
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Participated in community events to promote services and engage with public.
Human Resources Assistant
Texas Department Of Criminal Justice
03.2014 - 02.2019
- Worked closely with the State Office of Risk Management to ensure employees were in compliance. Investigated employee injuries by examining all injury packets, interviewing all witnesses and gathering data from surveillance videos. Adhered to strict deadlines for completing all paperwork for SORM. Closely audited all claims to ensure employees adhered to legal standards. Focused on team collaboration and achieving results, adapting seamlessly to changing requirements.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Identified areas needing improvement within the overall rewards program through regular analysis of employee feedback surveys.
Clerk II
Texas Department Of Criminal Justice
02.2003 - 03.2014
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Education
Associate of Applied Science - Criminal Justice
Trinity Valley Community College
Athen, Texas 05-2018
Skills
- Effective problem resolution
- Effective case management strategies
- Strong organizational skills
- Comprehensive documentation skills
- Collaborative decision-making
- Optimistic mindset
- Strategic case planning
Timeline
Case Manager IV
Texas Department Of Criminal Justice
03.2024 - Current
Manager III
Texas Department Of Criminal Justice
04.2021 - 03.2024
Program Supervisor V
Texas Department Of Criminal Justice
04.2019 - 04.2021
Case Manager III
Texas Department Of Criminal Justice
04.2019 - 04.2021
Human Resources Assistant
Texas Department Of Criminal Justice
03.2014 - 02.2019
Clerk II
Texas Department Of Criminal Justice
02.2003 - 03.2014
Associate of Applied Science - Criminal Justice
Trinity Valley Community College
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