Pamela Carrillo
McAllen,TX
Summary
Compassionate Case Manager experienced in working within high-risk environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
8
8
years of professional experience
Work History
Case Manager IV
Evins Regional Juvenile Center
05.2023 - 08.2023
- Partnered with physicians, social workers, activity therapists, nutritionists and teachers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed support services and fostered communication among social workers, therapists, parole officers and patients.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
Mental Health Assistant
Evins Regional Juvenile Center
07.2022 - 05.2023
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
- Treated clients and families with respect and dignity.
- Counseled and mentored clients on substance use and life choices.
Supervisor
Hancock Fabrics
11.2018 - 02.2020
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Completed customer service with efficiency and accuracy, resulting in Employee of the Month recognition and a promotion.
Sales Clerk
Sunglass Hut
03.2017 - 11.2018
- Prepared products by adding tags and readying pallets for restocking.
- Greeted customers upon entrance and handled cash and credit transactions.
- Put new merchandise on shelves and racks in attractive arrangements.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Assisted customers with product, promotion, and policy information.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
Sales Associate
La Plaza Mall
08.2015 - 12.2016
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Master of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO10.2021
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO03.2020
Associate of Arts - Social Sciences/Psychology
Texas State Technical College - Harlingen
Harlingen, TX08.2015
Skills
- Active Listening
- Conflict Resolution
- Computer Skills
- Critical Thinking
- Data Management
- Fluent in Spanish
- Friendly, Positive Attitude
- MS Office
- Organizational Skills
- PPE Use
- Reliable and Trustworthy
- Shared Governance
- Work Ethic
- Microsoft Dynamics
- Medical Records Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway
Timeline
Case Manager IV
Evins Regional Juvenile Center
05.2023 - 08.2023
Mental Health Assistant
Evins Regional Juvenile Center
07.2022 - 05.2023
Supervisor
Hancock Fabrics
11.2018 - 02.2020
Sales Clerk
Sunglass Hut
03.2017 - 11.2018
Sales Associate
La Plaza Mall
08.2015 - 12.2016
Master of Science - Criminal Justice
Colorado Technical University
Bachelor of Science - Criminal Justice
Colorado Technical University
Associate of Arts - Social Sciences/Psychology
Texas State Technical College - Harlingen
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