Jennifer Busse
Corpus Christi,TX
Summary
Expert in customer service and organizational skills, adept at identifying business opportunities and boosting sales through effective communication and interpersonal abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
10
10
years of professional experience
Work History
Team Lead
Wine Shop at Home
09.2009 - 10.2010
- Trained, coached, and mentored new sales associates for maximum performance.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Generated new leads through networking and attending industry events.
Instructional Designer
Training Partners Plus, Inc.
08.2005 - 03.2009
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Contributed to development of comprehensive employee training courses.
- Designed and delivered web-based, self-directed learning materials.
- Designed course materials and supported implementation.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Facilitated virtual, in-person and blended learning sessions.
Experienced Consultant
Accenture
02.2001 - 08.2005
- Designed course materials and supported implementation.
- Developed lesson plans, instructional materials and written practice tests for in-person and online delivery of new customer relationship management software system training courses.
- Facilitated virtual, in-person and blended learning sessions.
- Prepared or edited organizational publications such as employee newsletters or stakeholder reports for internal audiences.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Education
Bachelor of Science - Biomedical Sciences
Texas A&M University
College Station, TX12.2000
High School Diploma -
John Randolph Tucker High School
Richmond, VA06.1996
Skills
- Strong Communication and Interpersonal Skills
- Coaching and Mentoring
- Team Management
- Sales Presentations
- Customer Service
- Organizational Skills
- Customer Inquiry and Response
- Implementation support
- Course material creation
Deerfield Community Nursery School Board of Directors
Board of Directors, Registrar, Vice President 2011-2016
Additional Information
Deerfield Community Nursery School, Board of Directors
Wilmot Elementary School Classroom Volunteer Coordinator and PTO
Girl Scouts of Greater Chicago and Northwest Indiana, Troop Leader
Timeline
Team Lead
Wine Shop at Home
09.2009 - 10.2010
Instructional Designer
Training Partners Plus, Inc.
08.2005 - 03.2009
Experienced Consultant
Accenture
02.2001 - 08.2005
Bachelor of Science - Biomedical Sciences
Texas A&M University
High School Diploma -
John Randolph Tucker High School
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