JENNIFER BUSTAMANTE-ORTIZ
Peoria,AZ
Summary
Training professional for over 8 years with proven record in designing and executing comprehensive training initiatives that drive organizational growth. Valued for collaborative approach and results-driven mindset, consistently meeting dynamic business needs. Skilled in instructional design and fostering positive learning environment, ensuring reliable and adaptable support for teams.
Overview
2027
2027
years of professional experience
Work History
QUALIFIED INSTRUCTOR (PROCESS TRAINER)
W.L Gore & Associates
Phoenix, AZ
01.2020 - Current
- Certified trainer for six years+
- Certified Class creator to support Manufacturing Training Champions.
- Developed and implemented training programs for diverse employee skill sets.
- Facilitated Change Orders to MFG Teams, Proficient and comfortable using rapid roster.
- Created and facilitated meetings to share yield improvements and process flow for the team.
- Experience facilitating functions for CO (Change Order) originators to drive changes and assisted with coordinating training plans.
- Help grow and develop new associates and associates in Continuous Improvement projects, P&Ds (Performance & Development), 5+, CI etc.
- Work with process trainers to complete tasks associated with the MFG onboarding program, maintain, and execute team training plans, assess trainer effectiveness, and provide feedback, as necessary.
- Track records of meeting deadlines/milestones and ability to lead a project to completion.
- Worked alongside Engineering to execute new projects and process improvements activities such as CI Projects, Communication awareness, Rework Plans and Time studies to improve process and flow.
- Became a Subject Matter Expert and assisted associates and process trainers with any concerns or complaints.
- Monitored production lines to ensure adherence to safety and quality standards.
- Coordinated logistics for training sessions, including scheduling and resource allocation.
- Evaluated training effectiveness through feedback and assessments to drive improvements.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
Manufacturing Operator
Total Presence Management
11.2019 - 04.2020
- Collaborated with team members to optimize workflow and increase efficiency.
- Implemented process improvements that enhanced product consistency and reduced waste.
- Operated machinery to ensure production efficiency and safety compliance.
- Assembled components according to specifications, maintaining quality standards.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
SR FRAUD ANALYST CONTACT CENTER
BANK OF AMERICA
08.2017 - 04.2020
- Assist with back-to-back calls, empathize with clients, detect fraudulent activity, submit claims.
- Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
- Collaborated with cross-functional teams to develop fraud prevention strategies and enhance existing protocols.
- Increased customer satisfaction by resolving fraud inquiries promptly and providing clear communication throughout the process.
Office Manager
RISAS DENTAL AND BRACES WESTGATE
08.2014 - 02.2017
- Verified insurances, submit pre-authorizations, maintain patients happy, filed office reports, trace insurance claims, assist dentists with any tasks.
- Coordinated daily office operations to enhance efficiency and patient experience.
- Managed appointment scheduling systems, ensuring optimal resource allocation and minimal wait times.
- Supervised front desk staff, providing training on customer service best practices and operational protocols.
- Led team meetings to address challenges, share updates, and foster a collaborative work environment.
- Kept high average of performance evaluations.
- Monitored compliance with health regulations and organizational policies to ensure patient safety and quality care.
FLOOR MANAGER
SKECHERS
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored staff on product knowledge and customer service techniques.
- Managed inventory levels, coordinating restocking efforts to optimize sales floor presence.
- Resolved customer inquiries and complaints, promoting positive shopping experiences.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Enhanced team performance through ongoing feedback and performance evaluations.
Education
Associate of Science - Nursing Student
Glendale Community College
High School - undefined
Copper Canyon High School
Phoenix, AZ05-2013
Skills
- Experience in driving and facilitating meetings and communication awareness/COs
- Certified class creator to aid and support Manufacturing Training Champions
- Proficient in all Microsoft Office Programs (Excel, Word, Power Point/Teams)
- Proficient in PLM, Mtrack, EI (ERP), MPD Quality System and MTDB (Material Tracking Database)
- Strong problem solving and process improvement skills
- Team training and development
- Conflict resolution
- Employee relations
- Verbal and written communication
- Training method development
- Data entry
- Class scheduling
- Clear communication
- Documentation and recordkeeping
- Motivational speaking
- Staffing and workflow planning
- Training logistics
- New program development
- E-learning platforms
- New hire on-boarding
- Training facilitation
- Coaching and mentoring
- Presentation
Languages
Spanish
Native or Bilingual
Timeline
QUALIFIED INSTRUCTOR (PROCESS TRAINER)
W.L Gore & Associates
01.2020 - Current
Manufacturing Operator
Total Presence Management
11.2019 - 04.2020
SR FRAUD ANALYST CONTACT CENTER
BANK OF AMERICA
08.2017 - 04.2020
Office Manager
RISAS DENTAL AND BRACES WESTGATE
08.2014 - 02.2017
High School - undefined
Copper Canyon High School
FLOOR MANAGER
SKECHERS
Associate of Science - Nursing Student
Glendale Community College