Jennifer Butler
Virginia Beach,VA
Summary
To obtain a challenging position in logistics where I can utilize my material handling experience and provide value to an organization. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Helzberg Diamonds
08.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Jewelry Consultant
Kay Jewelry
03.2021 - Current
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
- Provided expert advice on proper jewelry care and maintenance to prolong the life of precious items for customers.
- Supported store management by performing administrative tasks, including scheduling appointments and processing transactions accurately.
Warehouse Technician
Liebherr Mining Equipment
10.2017 - 11.2020
Supply Technician
Huntington Ingalls Industries, Inc.
07.2005 - 07.2016
Education
Grand Canyon University
Thomas Nelson Community College
Newport News, VA12.2008
John W. North High School
Riverside, CA06.1991
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
References
Will be furnished upon request.
Timeline
Assistant Store Manager
Helzberg Diamonds
08.2022 - Current
Jewelry Consultant
Kay Jewelry
03.2021 - Current
Warehouse Technician
Liebherr Mining Equipment
10.2017 - 11.2020
Supply Technician
Huntington Ingalls Industries, Inc.
07.2005 - 07.2016
Grand Canyon University
Thomas Nelson Community College
John W. North High School