Jennifer Byrne
Berwyn,PA
Summary
Dedicated Senior Account Manager successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader with 22 years experience in the electrical and electronic manufacturing industry.
Overview
22
22
years of professional experience
Work History
Senior Account Manager
GCG-Allied Wire and Cable
Collegeville, PA
01.2002 - Current
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Managed key account relationships, ensuring customer loyalty and retention.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Identified opportunities for cross-selling products and services to existing customers.
- Participated in weekly team meetings with other senior account managers to discuss best practices.
- Collaborated with internal departments such as marketing, operations, finance. to ensure successful execution of projects.
- Reached out to accounts to measure customer satisfaction and increase revenue.
Team Leader
GCG Allied Wire and Cable
Collegeville, PA
02.2020 - 12.2023
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
Mentor
Allied Wire and Cable
Collegeville, PA
02.2015 - 02.2020
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
Education
Capstone Training Course
01-2022
Hone Manager Essentials Program
01-2021
Bachelor of Arts - Communication Studies
Villanova University
Villanova, PA05-2001
Skills
- Order Management
- Excellent Negotiation Skills
- Business Strategies
- Sales Tactics
- Business Development
- Strategic Planning
- Sales Expertise
Timeline
Team Leader
GCG Allied Wire and Cable
02.2020 - 12.2023
Mentor
Allied Wire and Cable
02.2015 - 02.2020
Senior Account Manager
GCG-Allied Wire and Cable
01.2002 - Current
Capstone Training Course
Hone Manager Essentials Program
Bachelor of Arts - Communication Studies
Villanova University
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