Jennifer Byrne
Rockville Centre,NY
Summary
Experienced operations leader with 19+ years of driving performance, developing talent, and delivering exceptional customer-focused solutions across flagship and multi-unit environments. Known for leading with integrity, coaching others to exceed expectations, and fostering innovation through servant leadership. Adept at managing complex systems, troubleshooting technical issues, and implementing process improvements that enhance service delivery. Passionate about mentoring teams, embracing technology, and aligning operational execution with strategic business goals.
Overview
2025
2025
years of professional experience
Work History
Store Leader
Apple
2022 - 01.2025
- As the Store Leader at an Apple flagship in the Meatpacking District, I've demonstrated my leadership by fostering an environment that prioritizes innovation and results.
- Oversaw 200+ employees and 32 leaders at Apple's flagship Meatpacking District location, driving $102M in revenue and a 6% increase in new business.
- Ranked #1 in market for repair efficiency and service volume; selected as a pilot store to shift 70% of repairs in-house, successfully managing project timelines, change adoption, and operational execution.
- Guided Genius Bar team to top 5 in market performance in FY24 by leveraging data insights and technical expertise to enhance service delivery.
- Achieved 95% customer satisfaction in FY23 by using Tableau and CRM tools to analyze trends, identify root causes, and implement targeted improvements.
- Repaired and strengthened customer relationships through empathetic leadership and resolution of complex service issues.
- Worked closely with Leaders and corporate Partners on strategic planning initiatives and implemented action plans.
Area Business Manager
Apple
01.2021 - 01.2022
- Led and supported SMB teams across the Long Island market, driving a 20% increase in store engagement and exceeding revenue targets.
- Inspired business managers through strategic coaching and leadership, fostering a culture of performance and innovation.
- Designed and implemented training programs to deepen understanding of small business and medium services, and integrate them into daily store operations.
- Streamlined operations through process optimization, resulting in increased efficiency across regions.
Senior Manager
Apple
01.2019 - 01.2022
- Mentored other leaders to inspire exceptional performance for their teams.
- Mentored and coached leaders to elevate team performance, resulting in improved customer satisfaction and operational consistency.
- Spearheaded innovative service strategies and successful product launches, earning recognition for top customer experience scores in 2021.
- Led the team through it's first $1M launch by designing and executing a comprehensive customer journey strategy, including merchandising and engagement plans.
- Achieved a perfect 100 on the annual employee satisfaction survey within the creative department- the only team in the market to do so- by fostering trust, transparency, and resilience during a period of major organizational change.
- Established performance benchmarks to monitor progress towards organizational goals, facilitating data-driven adjustments.
Manager
Apple
01.2016 - 01.2019
- Led the technical team at the Genius Bar, overseeing daily operations, enhancing the customer service experience, and implementing innovative solutions to improve technical support services.
- Managed Genius Bar operations, driving technical excellence, daily service delivery, and innovative support solutions.
- Equipped teams with deep hardware and software expertise, translating complex issues into clear, customer-friendly solutions.
- Boosted customer engagement year-over-year, earning recognition for the most productive Genius Bar team in Long Island.
- Designed and executed a community engagement strategy that significantly increased session attendance and elevated the store to global top position in 2018.
- Developed training programs to mentor new managers and improve team performance.
Business Director
New York Sports Clubs
2012 - 01.2016
- As Business Director, I oversaw 13 locations throughout the Long Island and Queens region.
- Oversaw 13 locations across Long Island and Queens, driving revenue growth and operational excellence.
- Consistently exceeded sales quotas through strategic partnerships, co-selling initiatives, and pro active lead generation.
- Earned multiple high impact awards for out performing goals and delivering exceptional business results.
- Managed full staff life cycle, including hiring, training, development, scheduling, payroll, and performance management.
- Directed operational strategies to enhance member engagement and retention across multiple locations.
General Manager
New York Sports Clubs
01.2006 - 01.2012
- Managed three New York City locations, including the flagship located on Wall Street.
- Consistently exceeded sales quotas and earned multiple promotions to lead underperforming locations, driving turnaround strategies and sustainable business growth.
- Spearheaded marketing initiatives that expanded brand visibility and attracted new clientele through targeted campaigns.
Education
Bachelor of Arts (BA) - Communications, Concentration in Advertising
St. Francis College
Brooklyn, New York01.2005
Skills
- Servant Leadership, Behavioral Interviewing, Critical thinking, Customer Focus, Drives Results, Project Management,Tech Savvy, Communicates Effectively, Interpersonal Savvy, Talent planning, Proficient in HMC platforms, CRM, Keynote, Pages, Numbers, and Excel
Professional Alternatives
Volunteering in the community: Parent Teacher Association, Make-A-Wish Foundation, Volunteer Champion for Apple, and Volunteer time to support Apple’s Diversity Network Associations (DNAs) Volunteering in the community: Parent Teacher Association, Make-A-Wish Foundation, Volunteer Champion for Apple, and Volunteer time to support Apple’s Diversity Network Associations (DNAs). Member of St. Vincent’s DePaul Society..
Timeline
Area Business Manager
Apple
01.2021 - 01.2022
Senior Manager
Apple
01.2019 - 01.2022
Manager
Apple
01.2016 - 01.2019
General Manager
New York Sports Clubs
01.2006 - 01.2012
Store Leader
Apple
2022 - 01.2025
Business Director
New York Sports Clubs
2012 - 01.2016
Bachelor of Arts (BA) - Communications, Concentration in Advertising
St. Francis College