Jennifer Caban
Kannapolis,NC
Summary
Experienced caregiver and registered pharmacy technician skilled in patient observation, medication administration, and health documentation. Adept at building trusting relationships and ensuring client safety while maintaining efficient administrative operations. Ready to contribute to a dynamic healthcare team.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Caregiver
Amada Senior Care
Huntersville, North Carolina
07.2024 - Current
- Provided compassionate personal care to seniors in daily living activities.
- Assisted clients with mobility and transfers safely and effectively.
- Supported bathing, dressing and personal care needs.
- Administered medications according to established schedules and guidelines.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained a clean and safe environment for clients at all times.
- Ensured clean, organized environment to enhance client comfort and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals based on dietary guidelines and supported clients during feeding.
- Documented client health changes and reported to healthcare professionals promptly.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support to clients experiencing depression or anxiety related to illness or disability.
- Planned and facilitated activities to enhance client engagement and mental stimulation.
- Built trusting relationships with clients through empathy and active listening skills.
- Communicated regularly with family members about client needs and progress.
- Improved patient outlook and daily living through compassionate care.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Registered Pharmacy Technician
Austin Drugs
Indian Trail, NC
10.2021 - 03.2024
- Accurately filled and dispensed XX prescriptions daily, ensuring patient safety and adherence to medication guidelines
- Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
- Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
- Educated patients on proper medication usage, storage requirements, and potential side effects during counseling sessions at pick-up or over the phone
- Managed and updated patient profiles, including allergies and current medications, ensuring accurate information in pharmacy system
- Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
- Contributed to continuous quality improvement initiatives within pharmacy department, enhancing operational accuracy and service delivery
- Demonstrated proficiency in using pharmacy software systems for prescription processing, inventory management, and patient profile maintenance
- Participated in staff meetings and training sessions to stay updated on new drugs, regulations, and best practices within the field of pharmacy
- Ensured clean and organized work area, including pharmacy shelves and storage areas, to support efficient operations
- Facilitated medication delivery to patients, enhancing their access to necessary treatments and improving overall satisfaction.
Senior Care Caregiver
Home Instead
Charlotte, NC
08.2019 - 09.2021
- Assisted individuals with daily activities, enhancing quality of life for elderly, disabled, and those with chronic or mental disorders.
- Provided personal care support to individuals, ensuring their dignity and well-being during daily routines.
- Provided medication reminders to support adherence to prescribed health regimens.
- Managed household tasks and errands, including grocery shopping and meal preparation, to ensure a safe and comfortable environment.
Resident Care Associate
Brookdale Senior Living
Concord, NC
02.2019 - 08.2019
- Supported residents with daily living activities such as bathing, grooming, and personal hygiene. Notified Med Tech of any changes in residents' health and documented accordingly.
- Responded promptly to emergencies, ensuring resident safety and well-being.
- Maintained effective communication with departments and staff to coordinate resident care.
- Demonstrated a positive and professional demeanor, enhancing the experience of residents, visitors, and co-workers.
- Recognized importance of role in ensuring safety during emergencies and disasters.
- Ensured confidentiality of residents' information by adhering to privacy policies.
- Engaged in required training and meetings to stay informed about best practices.
- Adhere to all policies and procedures of Brookdale Senior Living.
- Working toward Med Tech Certification within the company.
Assistant Manager
Speedway Gas Station
Charlotte, NC
10.2015 - 01.2019
- Supervised daily operations and ensured compliance with safety regulations.
- Managed team schedules and coordinated shift assignments for optimal coverage.
- Trained new employees on company policies and customer service standards.
- Processed vendor invoices and managed supply procurement to ensure operational continuity.
Customer Service Representative
Aarons Sales and Lease
Dania, FL
06.2012 - 01.2014
- Handled payments, collections, and application verifications to support accurate financial transactions.
- Managed office tasks, performed data entry, and maintained customer relations to ensure smooth operations.
- Implemented sales strategies to effectively promote products and enhance customer engagement.
Front Desk Receptionist
Cardiology and Critical Care
Pembroke Pines, FL
02.2001 - 06.2012
- Greeted patients and visitors warmly upon arrival at the cardiology clinic.
- Coordinated appointment scheduling using electronic health record system to optimize patient flow.
- Handled incoming calls and routed inquiries to appropriate staff to ensure timely responses and support for patients.
- Secured authorizations and referrals for diagnostic testing while verifying insurance coverage to facilitate patient care.
Office Manager
White Pyramid
Dania Beach, FL
02.2001 - 03.2009
- Coordinated daily office tasks, including data entry and invoicing for accounts receivable.
- Managed supply orders to maintain necessary materials for staff operations.
- Processed hiring paperwork to expedite onboarding for new employees.
Education
GED -
Ellenwood Academy
Hollywood, FL01-2005
Florida Career College
Fort Lauderdale, FLSkills
- Patient Care
- Medication Administration
- Personal care assistance
- Care plan implementation
- Patient observation
- Medication management
- Dementia Care
- Alzheimer's Care
- Senior Care Support
- Hospice Care
- Home Care
- Client Coordination
- Patient Care Documentation
- Electronic Health Records
- Medical Records
- Medical terminology
- Lifting and transferring
- Meal Preparation Assistance
- Healthcare Software
- Critical Care Experience
- HIPAA compliance
- Customer Service
- Customer service
- Administration
- Medication management
- HIPAA compliance
- Lifting and transferring
- Meal Preparation Assistance
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
CPR Certification, First Aid Certification
Skills
English
Timeline
Caregiver
Amada Senior Care
07.2024 - Current
Registered Pharmacy Technician
Austin Drugs
10.2021 - 03.2024
Senior Care Caregiver
Home Instead
08.2019 - 09.2021
Resident Care Associate
Brookdale Senior Living
02.2019 - 08.2019
Assistant Manager
Speedway Gas Station
10.2015 - 01.2019
Customer Service Representative
Aarons Sales and Lease
06.2012 - 01.2014
Front Desk Receptionist
Cardiology and Critical Care
02.2001 - 06.2012
Office Manager
White Pyramid
02.2001 - 03.2009
GED -
Ellenwood Academy
Florida Career College