Jennifer Cachu
Ft. Pierce,FL
Summary
Dynamic professional with over 10 years of experience in fast-paced environments, including Dales Barbecue. Proven track record in team leadership and training, enhancing operational efficiency and customer service. Bilingual in English and Spanish, skilled in problem-solving and team motivation, driving organizational success through effective collaboration and innovative training methodologies.
Overview
14
14
years of professional experience
Work History
Corporate Trainer
Olgam Life Plasma Center
Ft. Pierce, FL
05.2021 - 12.2023
- Developed and delivered training programs on plasma donation procedures to enhance employee knowledge and compliance.
- Facilitated workshops on customer service excellence, improving patient interactions and experience.
- Assessed training needs through surveys and feedback, ensuring alignment with organizational goals.
- Collaborated with cross-functional teams to implement new training technologies and methodologies
- Prepared and maintained comprehensive training binders and documentation to ensure audit readiness and compliance.
- Monitored employee adherence to Standard Operating Procedures to ensure consistent compliance and operational quality.
- Assisted with opening new centers by traveling on-site to train employees and implement standardized procedures.
Team Leader
Dales Barbecue
Ft. Pierce, FL
12.2023 - Current
- Led team in achieving project milestones, ensuring alignment with organizational goals.
- Streamlined workflow processes, enhancing operational efficiency and reducing downtime.
- Mentored junior team members, fostering professional growth and knowledge sharing.
Cashier
Dales Barbecue
Ft. Pierce, FL
08.2011 - 02.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided accurate cash handling and change management for diverse payment methods.
- Assisted in maintaining cleanliness and organization of service areas and dining space.
- Collaborated with team members to improve customer service experience during peak hours.
- Handled customer orders both in person and over the phone, ensuring accuracy and friendly service.
Education
GED -
Lincoln Park Academy
Ft. Pierce, FLSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- 10 plus years experience working in a fast paced environment and customer service experience
- Fluent in both English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader
Dales Barbecue
12.2023 - Current
Corporate Trainer
Olgam Life Plasma Center
05.2021 - 12.2023
Cashier
Dales Barbecue
08.2011 - 02.2021
GED -
Lincoln Park Academy