Jennifer Calantropio
Vernon
Summary
- Pharmacy Manager with 25 years of retail pharmacy experience.
- As a walgreens manager I supervises a fast paced environment that administered over 3000 vaccinations annually and averaged 2,500 prescriptions weekly.
- Achieved a steady prescription volume growth of 330 percent over 10 years.
- Train and supervise a team of 10+ pharmacy technicians, interns, trainees, and pharmacists, while maintaining a 90% employee retention rate at 3 years.
- Established and maintain drug dispensing programs for two local private boarding schools totaling over 1000 students from all over the world, including a payment program and blister packing for psychiatric medications.
- As a Genoa Healthcare (UHG) Site manager I took a clinical site on the brink of closure and turned it into one of the top ten most improved sites of Genoa's 700+ pharmacies. Achieving the highest profit increase, best NPS, partner facility ratings, and highest patient adherence ratings for 2022 and 2023.
- Established collaborative agreement with facility partner's Medical director to complete prior authorizations on their be half.
- Expand clinical partnerships from 3 contracts to 30 in 2 years.
- Worked to create several workflow systems to coordinate all the services we provide to our facility partners without jeopardizing the care of our out-patients. All while maintaining a small personalized pharmacy care feel.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Site Manager
UnitedHealth Group
03.2021 - Current
- Coordinate a interconnected community of addition treatment and mental health services that incorporates inpatient, out patient and transitional care. Provide medication services for a 200+ bed addiction treatment center, respite facility, crisis services, 3 homeless shelters, and a sober living home. Provide LAI and HCV treatment for 10 outpatient treatment centers and PCP clinics.
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions; such as multi-drug-multi-dose packaging, medication synchronization, automatic refills and proactive prescriber refill requests.
- Created customized care plans, working with recovery center, outpatient mental health, and visiting nurse staff and families to assess and meet individual needs.
- Design business plan to meet the individual needs of your facility partners and their clients, that provides the best patient outcomes with optimal goals of decreased hospitalizations and increase quality of life.
Per Diem Pharmacist
United HealthCare Services Inc.
02.2019 - 03.2021
- Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.
- Ensure compliance with all relevant laws of the applicable State Board of Pharmacy
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
Pharmacy Manager/Pharmacist of Record
Walgreen Co
08.2008 - 03.2021
- Lead pharmacy team to be passionate about personalized patient care and provide instruction on importance of utilizing medication adherence tools to improve patient outcomes.
- Ensure patients receive professional and courteous service at al times.
- Coordinate pharmacy staff schedule, personnel monitoring, hiring, training, and performance evaluations.
- Established and maintain professional relationships with local prescribers, medical directors and support staff to enable seamless care for patients.
- Provide medication therapy management using Outcomes.
- Comply with all federal laws, company policies and procedures, and state regulations regarding intern, technician, immunizer, and assistant training and licensure.
- Manage Flu and Covid scheduling, staffing, inventory, emergency kit maintenance, billing and Vars processing.
- Manage over $600,000 in drug and supply inventories.
- Manage and maintain department workflow to maximize efficiencies.
Staff Pharmacist
Walgreen Co
01.2007 - 07.2008
- Partnered with management team to develop and implement in-store programs to increase sales.
- Assisted pharmacy manager with drug inventory, purchasing, and receiving.
- Correctly completed pharmacy paperwork and closely monitored department performance metrics, including daily and weekly reports.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Support Pharmacy Manager to launch a new pharmacy location and establish a patient base.
- Effectively resolved insurance rejections and other billing issues.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
Education
Pharm.D - Pharmacy
University of Rhode Island
Kingston, RI2005
Skills
- Flexibility and Adaptability
- Site Coordination
- Strategic Planning
- Multitasking and Organization
- Client Relations
- Customer Relationship Management
- Relationship building and rapport
- Team Leadership
Accomplishments
- UHG Presidents club for top performing site manager 2022
- UHG Presidents club for top performing site manager 2023
Certification
- Immunization certified
- CPR certified
- Mental Health first Aid certified
- LAI administration certified
Timeline
Site Manager
UnitedHealth Group
03.2021 - Current
Per Diem Pharmacist
United HealthCare Services Inc.
02.2019 - 03.2021
Pharmacy Manager/Pharmacist of Record
Walgreen Co
08.2008 - 03.2021
Staff Pharmacist
Walgreen Co
01.2007 - 07.2008
Pharm.D - Pharmacy
University of Rhode Island