Jennifer Caldwell
Lanexa,VA
Summary
Dynamic leader with proven success in enhancing operational efficiency and customer satisfaction at Thousand Trails Chesapeake Bay. Excelled in staff training and development, driving a team towards excellence in store operations and customer service. Skilled in inventory management and loss prevention, significantly improving store performance. Demonstrates exceptional problem-solving and team leadership, fostering a positive and results-driven work environment. Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
5
5
years of professional experience
Work History
Store Lead
Thousand Trails Chesapeake Bay
03.2023 - 01.2024
- Organized shift meetings to communicate and resolve issues for night operations.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered product questions and assisted customers in selection and checkout.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries
Store Associate
Indian Cove Resort
03.2023 - 12.2023
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Logged reports, expenses, receipts, and sales in company database.
- Maintained tidy and organized store to comply with cleanliness standards.
- Increased sales and customer satisfaction through personalized servicing.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Reservation Agent
Texas T Campground
03.2019 - 01.2022
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Handled billing information over phone.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Education
High School Diploma -
Eastridge Senior High School
Rochester, NY06.1990
Skills
- Store operations
- Inventory Management
- Customer Service
- Store Merchandising
- Cash Management
- Loss Prevention
- Staff Supervision
Timeline
Store Lead
Thousand Trails Chesapeake Bay
03.2023 - 01.2024
Store Associate
Indian Cove Resort
03.2023 - 12.2023
Reservation Agent
Texas T Campground
03.2019 - 01.2022
High School Diploma -
Eastridge Senior High School
Similar Profiles
Charles BoazCharles Boaz
Maintenance Manager at Thousand TrailsMaintenance Manager at Thousand Trails
Alexis CasonAlexis Cason
Park Ranger at Thousand TrailsPark Ranger at Thousand Trails
Ivo MartinezIvo Martinez
Groundskeeper at Thousand TrailsGroundskeeper at Thousand Trails