Jennifer Callahan
Alamogordo,New Mexico
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Director, TRICARE Operations & Patient Admin
U.S. Air Force Active Duty
02.2022 - Current
- Instructs 16 personnel on 28 programs while handling the sections $200K budget.
- Liaises with the Managed Care Support Contractors arranging $23.1M in purchased care supporting 30 organizations and 14K beneficiaries.
- Oversees $26M Managed Care bills and claims, 18K annual network referrals, liaison for 350 clinics and 1K providers.
- Streamlined workflow for 6 processes increasing productivity through thorough analysis and optimization of procedures.
Director, TRICARE Operations & Patient Admin
U.S. Air Force Active Duty
07.2019 - 02.2022
- Led 14 military members, 35 civilians and 44 contractors.
- Created business rules, managed specialty care and expanded capabilities for 34K patients and 242K appointments.
- Developed appointment center contract for 4 facilities with 374K patients three-years ahead of schedule.
- Managed 10 sections with 97 personnel secured 12K company operations and $7B in assets.
- Established an Admissions and Dispositions after-hours and on-call schedule which resolved an 18% manning deficit and 4K man-hours annually
Assistant Quality Manager
U.S. Air Force Active Duty
01.2015 - 07.2019
- Analyzed quality of care for 16K patients
- Assisted in the reduction of defects by conducting 10 thorough root cause analyses and developing corrective action plans .
- Collaborated with 4 cross-functional teams to identify areas for improvement, leading to a 12% increase in efficiency and productivity.
- Maintained 35 records of inspection reports, tracking 3,7K trends to identify potential areas for improvement.
- Led training & education initiatives for 93 providers on pain management , fostering a greater understanding of best practices among team members.
- Collaborated effectively with interdisciplinary teams like physicians, nurses and administrators during 3 investigations to ensure well-coordinated patient care.
Supervisor, Medical Records
U.S. Air Force
10.2007 - 01.2015
- Streamlined records management for 20K medical files by implementing efficient filing systems and digital archiving.
- Improved patient care by ensuring 24 hour access to accurate and 100% complete medical records for healthcare professionals.
- Enhanced communication between departments by establishing 4 operating procedures for sharing relevant medical record updates.
- Facilitated smooth transitions during mergers or acquisitions, ensuring seamless integration of new medical records into existing systems.
- Ensured 100% compliance with federal and state regulations, staying current on industry changes and updating policies accordingly.
- Oversaw the processing of 272 subpoenas and requests for release of information while maintaining patient privacy rights.
- Contributed to quality improvement initiatives by identifying areas for streamlining processes within the Medical Records Department.
- Provided ongoing training and resources to 650 staff members on proper documentation practices within clinical settings.
- Developed and implemented departmental 7 protocols for efficient records management, ensuring accuracy and organized storage of medical data.
- Oversaw secure transfer of 1200 patient records to other health care providers to support requests and authorizations.
Education
Bachelor of Science - Business Administration And Management
Columbia Southern University
Orange Beach, AL08.2023
Skills
- Project Management
- Staff Development
- Staff Management
- Rules and Regulations
- People Management
- Strategies and Goals
- Organizational Development
- Verbal and Written Communication
- Conflict Resolution
- Quality Assurance
- Customer Relationship Management
- Cross-functional Team Leadership
- Data Management
Timeline
Director, TRICARE Operations & Patient Admin
U.S. Air Force Active Duty
02.2022 - Current
Director, TRICARE Operations & Patient Admin
U.S. Air Force Active Duty
07.2019 - 02.2022
Assistant Quality Manager
U.S. Air Force Active Duty
01.2015 - 07.2019
Supervisor, Medical Records
U.S. Air Force
10.2007 - 01.2015
Bachelor of Science - Business Administration And Management
Columbia Southern University