Jennifer Candina
Denver,CO
Summary
Dynamic Relief Supervisor at Arc Thrift Store with a proven track record in conflict resolution and employee motivation. Enhanced team productivity through effective training and relationship building, while maintaining high standards of customer service. Skilled in crisis management and documentation, fostering a collaborative work environment that drives organizational success.
Overview
23
23
years of professional experience
Work History
Relief Supervisor
Arc Thrift Store
12.2022 - Current
- Managed conflict resolution among team members, promoting open dialogue and fairness in decisionmaking.
- Supported company-wide objectives by aligning relief team efforts with organizational goals.
- Achieved higher productivity levels by motivating team members and setting clear expectations.
- Developed strong relationships with staff, fostering a supportive and collaborative atmosphere.
- Collaborated with other supervisors to identify best practices that could be implemented across different teams or departments.
- Facilitated open lines of communication between upper management and frontline staff members.
- Improved employee morale by addressing concerns and implementing positive changes in the work environment.
- Elevated performance standards within the team, providing constructive feedback on areas of improvement.
- Provided excellent customer service during high-pressure situations, maintaining professionalism and empathy at all times.
- Enhanced communication between shifts with thorough handover processes and documentation.
- Coordinated training initiatives for new hires or current employees seeking additional skills development.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Housekeeper
Aspen Hotel
05.2021 - 10.2021
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Cashier
Walmart
05.2017 - 12.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cart Pusher
Walmart
01.2016 - 05.2017
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Removed litter from parking lot, planters and cart storage areas.
- Improved customer satisfaction by promptly responding to requests for assistance and maintaining a clean parking lot.
Plant Nursery Worker
Welby Gardens
05.2014 - 05.2016
- Maximized plant growth and vitality by carefully pruning, trimming, and shaping various species as needed.
- Facilitated efficient restocking processes by diligently unloading deliveries of new plants and supplies upon arrival.
- Reduced plant loss by promptly identifying pests or diseases and applying appropriate treatments.
Resolution Specialist
Convergys
05.2005 - 09.2010
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
Telemarker
US Magazine
06.2002 - 07.2003
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Carhop
Sonic
05.2002 - 12.2002
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
Education
James Martin Middle School
Charlotte, NCNorth Mcklenburg High School
Charlotte, NCSkills
- Employee relations
- Incident reporting
- Policy enforcement
- Crisis management
- Customer service
- Attention to detail
- Verbal and written communication
- Decision-making
- Relationship building
- Training and mentoring
- Safety protocols
- Staff discipline
- Employee motivation
- Coaching and mentoring
- Conflict resolution
- Documentation and reporting
Timeline
Relief Supervisor
Arc Thrift Store
12.2022 - Current
Housekeeper
Aspen Hotel
05.2021 - 10.2021
Cashier
Walmart
05.2017 - 12.2018
Cart Pusher
Walmart
01.2016 - 05.2017
Plant Nursery Worker
Welby Gardens
05.2014 - 05.2016
Resolution Specialist
Convergys
05.2005 - 09.2010
Telemarker
US Magazine
06.2002 - 07.2003
Carhop
Sonic
05.2002 - 12.2002
James Martin Middle School
North Mcklenburg High School
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