Jennifer Carlin
Lake Harmony,PA
Summary
Experienced with capacity planning and resource allocation, ensuring optimal operational efficiency. Utilizes strategic planning to support business objectives and improve processes. Track record of analytical problem-solving and effective collaboration with cross-functional teams.
Overview
34
34
years of professional experience
Work History
Capacity Manager
Verizon
Basking Ridge, NJ
03.2022 - 12.2025
- Analyzed capacity metrics to identify trends and optimize resource allocation.
- Developed capacity plans to ensure alignment with operational demands and business objectives.
- Collaborated with cross-functional teams to enhance forecasting accuracy and improve efficiency.
Analyst
Verizon
Basking Ridge, NJ
12.2019 - 03.2022
- Implemented process improvements that enhanced operational efficiency and accuracy.
- Streamlined reporting processes, reducing turnaround time for key deliverables.
Team Leader Dispatch
Verizon
Philadelphia, PA
08.2017 - 12.2019
- Facilitated regular team meetings to ensure alignment with organizational goals.
- Mentored junior staff, fostering skills development and career progression.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Sales Associate
Verizon
Quakertown, PA
07.2015 - 08.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Resolved customer complaints promptly, fostering positive relationships and encouraging repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
Service Manager
Verizon
Philadelphia, PA
09.2004 - 12.2010
- Led service team to enhance customer satisfaction and retention rates through effective issue resolution.
- Streamlined operational processes, reducing response times for customer inquiries and technical support.
- Trained and mentored new staff on service protocols, improving team efficiency and performance metrics.
- Collaborated with cross-functional teams to align service strategies with corporate goals, driving overall performance improvement.
Manager Large Business
Verizon
Conshohocken, PA
12.1998 - 09.2004
- Collaborated with sales teams to align marketing strategies with business objectives effectively.
- Implemented performance metrics to monitor team productivity and optimize resource utilization.
- Fostered a culture of continuous improvement through regular feedback sessions and workshops.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Force Manager
Verizon
Philadelphia, PA
09.1995 - 12.1998
Team Leader
Verizon
West Chester, PA
08.1994 - 09.1995
Lead Instructor
Verizon
Philadelphia, PA
06.1992 - 08.1994
- Developed and implemented instructional programs to enhance employee skill sets and operational efficiency.
- Led training sessions on new technologies, ensuring team readiness for deployment and utilization.
- Mentored junior instructors, fostering a collaborative learning environment and improving teaching methodologies.
- Analyzed training feedback to refine curricula, increasing overall participant satisfaction and engagement levels.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Pennsylvania State University
University Park, PA05-1986
Skills
- Customer focus
- Service level management
- Demand forecasting
- Capacity planning
Timeline
Capacity Manager
Verizon
03.2022 - 12.2025
Analyst
Verizon
12.2019 - 03.2022
Team Leader Dispatch
Verizon
08.2017 - 12.2019
Sales Associate
Verizon
07.2015 - 08.2017
Service Manager
Verizon
09.2004 - 12.2010
Manager Large Business
Verizon
12.1998 - 09.2004
Force Manager
Verizon
09.1995 - 12.1998
Team Leader
Verizon
08.1994 - 09.1995
Lead Instructor
Verizon
06.1992 - 08.1994
Bachelor of Science - Hotel, Motel, And Restaurant Management
Pennsylvania State University