Jennifer Carnahan
Summary
Dedicated and adaptable professional with a unique blend of experience. Committed to community safety, I bring a strong work ethic, excellent communication skills, and a passion for serving others. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments. Anticipates trouble and takes steps to intervene and diffuse using a keen eye for detail. Dedicated to providing exceptional customer service through active listening and problem-solving. Known for being highly coachable, I thrive in dynamic environments and eagerly embrace new challenges.
Overview
8
8
years of professional experience
Work History
Security Officer
Allied Universal Services
08.2022 - Current
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored live CCTV feeds for a large commercial complex, ensuring security and safety.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Customer Service Representative
American Honda Finance
12.2021 - 08.2022
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed and updated databases to handle customer data.
- Maintained a high level of customer satisfaction by efficiently managing call queues.
- Provided primary customer support to internal and external customers.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Marine Depot Aquarium Supplies
10.2019 - 09.2021
- Managed high call volumes, addressing customer inquiries, resolving issues, and providing exceptional service.
- Demonstrated effective communication skills while assisting callers with various requests.
- Responded promptly to customer emails professionally and courteously, ensuring accurate and helpful information.
- Investigated and resolved customer complaints, aiming for swift and satisfactory outcomes.
- Built rapport with repeat customers, ensuring a positive experience during each interaction.
Information Booth Attendant
Dignity Memorial
11.2018 - 10.2019
- Actively participated in daily meetings, collaborating with colleagues to efficiently execute assigned tasks.
- Skillfully organized and set up the directory board, ensuring clear directions for funeral and burial services within the park.
- Provided courteous and knowledgeable assistance to visitors, addressing their concerns and answering questions promptly.
- Assisted in locating both past and present burials, demonstrating empathy and sensitivity.
- Upheld the safety protocols and maintained the esteemed image of Westminster Memorial Park.
Warehouse Worker
Nelson Staffing
08.2018 - 11.2018
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated equipment while observing standard safety procedures.
Church Missionary
Victory Outreach Ministries
07.2017 - 08.2018
- Assisted visiting pastors in delivering culturally relevant sermons during mission trips abroad.
- Wrote and delivered sermons.
- Led volunteer teams in the construction of churches, schools, and medical clinics in underserved areas.
- Strengthened relationships with partner organizations, enabling continued support for mission projects.
- Coordinated and led weekly bible studies for missionary teams in diverse locations.
- Participated in various outreach programs.
Crew Member
McDonald's Restaurant
09.2016 - 06.2017
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Worked well with teammates and accepted coaching from management team.
Police Explorer
Garden Grove Police Department
12.2015 - 05.2017
- Attend weekly meetings for administrative tasks and training.
- Learn about department policies, procedures, and guidelines.
- Accompany police officers on patrol shifts to observe and learn about law enforcement operations.
- Engage in community service activities, such as assisting at public events, organizing neighborhood watch programs, or participating in community cleanups.
- Receive training in tactical skills, including scenarios like traffic stops, building searches, and domestic disturbances.
- Gain insights into arrest procedures and the appropriate use of force.
Education
No Degree - Criminal Justice
Golden West College
Huntington Beach, CA05.2027
High School Diploma -
Rancho Alamitos High School
Garden Grove, CA06.2017
Skills
- Safety Management
- Incident Reporting
- Access systems and patrol
- Conflict de-escalation
- Calm Under Pressure
- Strong Work Ethic
- Customer service and support
- Interpersonal Skills
- Creative Problem-Solving
- Coachable
- Professionalism
- Integrity
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Allied Universal Services
08.2022 - Current
Customer Service Representative
American Honda Finance
12.2021 - 08.2022
Customer Service Representative
Marine Depot Aquarium Supplies
10.2019 - 09.2021
Information Booth Attendant
Dignity Memorial
11.2018 - 10.2019
Warehouse Worker
Nelson Staffing
08.2018 - 11.2018
Church Missionary
Victory Outreach Ministries
07.2017 - 08.2018
Crew Member
McDonald's Restaurant
09.2016 - 06.2017
Police Explorer
Garden Grove Police Department
12.2015 - 05.2017
No Degree - Criminal Justice
Golden West College
High School Diploma -
Rancho Alamitos High School