Jennifer Carney
Golden Valley,AZ
Summary
Focused on using good money handling, security monitoring and customer service skills to support bank operations as successful Assistant Branch Manager. Excellent problem-solving and multitasking abilities honed over five-year career in field. Trained in spotting and preventing fraud. Hardworking senior banker focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Hardworking and reliable banker focused on going above and beyond to support team and serve customers. Trained in sales and cash handling and offering top-notch money handling abilities. Motivated to continue to learn and grow as banking professional.
Overview
4
4
years of professional experience
Work History
Assistant Branch Manager
First Convenience Bank
Kingman, AZ
01.2020 - Current
- Connected regularly with existing customer base to cross-sell available products and developed presentations to engage potential customers in bank offerings
- Recommended banking products and services to members based on individual requirements
- Supported customers by coordinating special actions like ordering new bank cards and personal checks
- Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers
- Developed relationships with customers, suggested suitable bank services, and met banking needs
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.
Call Center Representative
Purfoods
Ankeny, IA
- Entered data efficiently and accurately to update customer accounts
- Assisted customers in navigating company website to place orders online
- Placed or answered phone calls, providing an excellent customer experience by applying good listening skills
- Guided and processed orders from customers in high-volume environment
- Referred unresolved customer grievances to designated departments for further investigation
- Updated accounts with customers' current personal and purchasing information
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken
- Continuously met or exceeded daily service quality and performance scores.
Collections Specialist
Wells Fargo Bank
West Des Moines, IA
- Called moderately aged accounts in-person with friendly approach to resolve non-payment issues
- Reviewed accounts regularly to prioritize collection efforts based on factors such as dates and balance amounts
- Maintained organized system to increase collections team efficiency
- Posted payments and adjusted balances to reflect new values
- Set up payment plans to help customers bring accounts current
- Collected payments, updated accounts and notified customers of additional responsibilities
- Established repayment schedules that worked with the customer's financial situation
- Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances and loans current.
Bank Teller
Wells Fargo Bank
Des Moines, IA
- Followed company and regulatory policies to protect customer and bank assets
- Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products
- Updated customer accounts with new balance, payment, and transfer information
- Handled diverse customer needs to develop and retain loyal relationships
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.
Education
GED -
Des Moines Area Community College
Skills
- Manage customer accounts
- Problem-solving
- Multitasking
- Verbal communication
- Relationship building
- Customer relations
- Motivation
- Balance cash drawers
Timeline
Assistant Branch Manager
First Convenience Bank
01.2020 - Current
Call Center Representative
Purfoods
Collections Specialist
Wells Fargo Bank
Bank Teller
Wells Fargo Bank
GED -
Des Moines Area Community College