Jennifer Carranza
SANANTONIO
Summary
Dynamic manager with a proven track record in enhancing workflow efficiency, team leadership, and customer satisfaction. Skilled in staff management and training, driving cross-functional collaboration to achieve corporate objectives.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Manager
Western Shamrock
San Antonio, TX
02.2007 - 07.2026
- Oversaw daily operations, ensuring alignment with corporate objectives and compliance standards.
- Developed and implemented process improvements that enhanced workflow efficiency across departments.
- Led cross-functional teams in strategic planning initiatives to drive organizational growth and innovation.
- Evaluated performance metrics to identify areas for improvement and developed action plans accordingly.
- Managed and motivated employees to be productive and engaged in work.
- Facilitated training sessions on best practices, ensuring staff adherence to company policies and procedures.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Managed inventory control processes, reducing shrinkage and maintaining stock levels.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Developed and implemented staff training programs to enhance team efficiency and product knowledge.
- Evaluated employee performance regularly, providing constructive feedback and recognition for achievements.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
George Gervin Academy
San Antonio, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Problem-solving aptitude
- Training and development
- Staff training
- Employee coaching and mentoring
- Scheduling and coordinating
- Professional and courteous
- Negotiation and conflict resolution
- Good judgment
- Employee development
- Schedule management
- Active listening
- Process improvement
- Interpersonal relations
- MS office
Languages
Spanish
Professional Working
English
Timeline
Manager
Western Shamrock
02.2007 - 07.2026
High School Diploma -
George Gervin Academy