JENNIFER CARRION
Willis
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Methodist Medical Center
Houston, TX
08.2025 - Current
- Collaborated with healthcare providers to resolve discrepancies in patient insurance information.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
SR. HEALTH PLAN SPECIALIST
Community Health Choice
Houston, USA
05.2024 - 08.2025
- Provided exceptional customer service by promptly responding to member inquiries via phone, email, or in-person consultations.
- Certified both new and existing agents, ensuring receipt of all necessary documents
- Executed marketing campaigns to enhance STAR, CHIP, CHIP Prenatal, and Health Insurance Marketplace membership.
- Advised customers on health insurance coverage options, including premiums, deductibles, copays, and network providers.
- Managed a high volume of complex cases, ensuring timely resolution while maintaining strict confidentiality standards.
- Processed enrollment applications efficiently while adhering strictly to company guidelines for data entry accuracy and security.
- Maintained up-to-date knowledge of government programs such as Medicare and Medicaid, enabling accurate guidance for eligible members seeking enrollment assistance.
HEALTH PLAN SPECIALIST
Kelsey-Seybold
Houston, USA
04.2023 - 04.2024
- Prepared presentations outlining product features, benefits, pricing plans
- Created and deployed techniques to enhance connections with prospective clients
- Managed CRM system entries effectively
- Processed enrollment applications efficiently while adhering strictly to company guidelines for data entry accuracy and security.
- Provided exceptional customer service by promptly responding to member inquiries via phone, email, or in-person consultations.
- Answered inbound calls from existing and future leads to answer inquiries and discuss insurance options.
SR. HEALTH PLAN SPECIALIST
Community Health Choice
Houston, USA
07.2019 - 04.2023
- Provided exceptional customer service by promptly responding to member inquiries via phone, email, or in-person consultations.
- Certified both new and existing agents, ensuring receipt of all necessary documents
- Executed marketing campaigns to enhance STAR, CHIP, CHIP Prenatal, and Health Insurance Marketplace membership.
- Advised customers on health insurance coverage options, including premiums, deductibles, copays, and network providers.
- Managed a high volume of complex cases, ensuring timely resolution while maintaining strict confidentiality standards.
- Processed enrollment applications efficiently while adhering strictly to company guidelines for data entry accuracy and security.
- Maintained up-to-date knowledge of government programs such as Medicare and Medicaid, enabling accurate guidance for eligible members seeking enrollment assistance.
Health Plan Specialist II
Community Health Choice
Houston, TX
10.2017 - 07.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Collected premiums on or before effective date of coverage.
Education
High School Diploma -
Scarborough High School
Houston, TX03-1997
Skills
- Salesforce CRM
- Medicare Expertise
- Medicaid Knowledge
- Health Insurance Knowledge
- Account Management
- Effective Team Collaboration
- Analytical Problem-Solving
- Customer service
- Effective Listening
- Problem resolution
Certification
Texas General Lines- Life, Accident, Health and HMO License
Timeline
Insurance Verification Specialist
Methodist Medical Center
08.2025 - Current
SR. HEALTH PLAN SPECIALIST
Community Health Choice
05.2024 - 08.2025
HEALTH PLAN SPECIALIST
Kelsey-Seybold
04.2023 - 04.2024
SR. HEALTH PLAN SPECIALIST
Community Health Choice
07.2019 - 04.2023
Health Plan Specialist II
Community Health Choice
10.2017 - 07.2019
High School Diploma -
Scarborough High School