Jennifer Casper
Waymart,PA
Summary
Care team leader with experience in residential support, staff scheduling, and direct staff training. Coordinates daily operations, EMR documentation, and communication with families, guardians, and clinical teams to support consistent, person-centered care.
Overview
14
14
years of professional experience
Work History
Dual Care Team Manager
Beacon Specialized Home Living
Scranton, Pennsylvania
12.2024 - Current
- Supervised Beacon Specialized Home Living staff across residential homes and daily care routines.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Coordinated staffing schedules, shift coverage, and team assignments for home operations.
- Trained direct support staff on person-centered care and home procedures.
- Monitored client service plans and supported consistent daily implementation.
- Communicated with families, guardians, and support teams about client needs.
- Led staff meetings to reinforce safety, policy compliance, and home expectations.
- Coordinated behavior support practices with clinical and supervisory teams.
- Motivated team members to consistently achieve or exceed performance expectations.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Set goals for performance and deadlines to comply with company plans and vision.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Provided guidance, coaching, and mentoring to individual team members to help them reach their full potential.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Oversaw the recruitment, onboarding, and training of new team members, ensuring a quick adaptation to company standards.
- Managed team budget and resources efficiently, reducing costs while maintaining high-quality standards.
- Recognized and rewarded team and individual achievements, boosting morale and motivation.
- Managed remote teams effectively, using virtual communication tools to maintain engagement and productivity.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Support Associate Staffing/Scheduling Resource Man
Penn State Hershey Medical
Hershey, PA
06.2016 - 04.2025
- Scheduled RNs for daily assignments to meet patient care needs.
- Coordinated staffing schedules for Penn State Hershey Medical inpatient units.
- Coordinated evening staff schedules to maintain adequate coverage for patient safety.
- Processed daily shift assignments, ensuring adherence to hospital staffing protocols.
- Supported daily scheduling and updated EMR systems.
- Communicated coverage needs with nursing leaders and department managers.
- Answered telephones, took dictation, and completed forms.
- Processed forms and paperwork following medical center guidelines.
Customer Service Representative
Dynamic Healthcare Services
Harrisburg, PA
02.2015 - 12.2016
- Managed scheduling for patient appointments to ensure efficiency.
- Scheduling patients for evaluations
- Executed daily operations of recording medical history on computers
- Filled out and faxed documents to obtain patients' medical information for timely processing
- Organized patient records for timely action by CMS
- Answered telephones, took dictation, and completed forms to support daily office operations
Administrative Care Coordinator
Skyline
Fort Indiantown Gap, PA
01.2013 - 02.2015
- Recorded and maintained medical histories in computer systems to ensure accurate patient information
- Organize patient records for action by the Case Managers
- Completed and faxed paperwork to secure patient medical information
- Compiled reports to support Soldiers' recovery progress and ensure adherence to care plans
- Coordinated team activities and schedules to enhance project efficiency
- Managed office tasks including answering telephones, taking dictation, and completing forms to support efficient operations
Education
Bachelor of Science - Managerial Psychology
Keystone College
Clarks Summit, PA10-2024
Bachelors - Health Science
Keiser University
Fort Lauderdale, FL11-2015
Associates - Medical Assistant in Medical Assistant
Keiser University
Fort Lauderdale, FL07-2011
Skills
- Customer Service, Attention to detail, Etiquette, Administrative Support, Sales Management
- Knowledge of Microsoft Word, Excel, Powerpoint
- Staff Development
- Onboarding Programs
- Training programs
- Process Optimization
- Workforce planning
- Conflict resolution
- Reporting and documenting
- Leadership Abilities
- Analytical Thinking
- Technology Proficiency
- Attention to detail
- Detail oriented
- Communication effectiveness
- Verbal communication
- Organizational communication
- Relationship Building
- Customer Service
- Multitasking
- Adaptability and flexibility
- Organizational Change
- Resource Allocation
- Regulatory compliance
- Complex Problem-solving
- Persuasion Techniques
- Sales Management
- Administrative Support
- Spreadsheet
- Knowledge of Microsoft Word
- Excel
- Powerpoint
- Face-to-face support
- Employee engagement
- Problem resolution
- Prioritization Techniques
- Etiquette
- Prioritization Techniques
- Problem resolution
Personal Information
- Title: Central Staffing Associate - Penn State Hershey Medical
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Dual Care Team Manager
Beacon Specialized Home Living
12.2024 - Current
Support Associate Staffing/Scheduling Resource Man
Penn State Hershey Medical
06.2016 - 04.2025
Customer Service Representative
Dynamic Healthcare Services
02.2015 - 12.2016
Administrative Care Coordinator
Skyline
01.2013 - 02.2015
Bachelor of Science - Managerial Psychology
Keystone College
Bachelors - Health Science
Keiser University
Associates - Medical Assistant in Medical Assistant
Keiser University