Jennifer Castaneda
Douglas ,GA
Summary
Dynamic and goal-oriented professional with a strong foundation in client relations, recognized for professionalism and patience. Bilingual Client Relations Specialist skilled in developing and maintaining legal and employee databases, committed to expanding expertise while contributing to organizational success. Proficient in client relations, accounts receivable, attorney support, and advanced software applications including Word, Excel, PowerPoint, and Outlook. Demonstrates discretion in handling confidential information and efficiently identifies opportunities for system improvements.
Overview
11
11
years of professional experience
Work History
Voucher Clerk Position
Connect Douglas
Douglasville, GA
06.2025 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
New Client Specialist
Monge and Associates
8205 Dunwoody Pl Building 19, Atlanta, GA 30350
11.2018 - 02.2025
- I am presently employed for this personal injury law firm as a new client specialist. It is my job to accurately obtain information from various lead generating sources while maintaining a friendly and professional manner. I am also responsible for processing potential client correspondence using a variety of computer programs, presenting lead generated information for review and action, and updating new and existing client files as needed. In addition to those duties, I also handle client relations, maintain the firms’ calendar, and produce documentation involving litigation, contract agreements, memorandums of law and affidavits.
- Additional Basic duties include:
- Resolved a 6-month billing backlog, bringing all accounts receivable (A/R) up to date.
- Manages a range of confidential records, processes, and documents throughout legal proceedings such as litigation, settlement negotiations and depositions.
- Ensure prompt responses to phone/email inquiries and display professionalism in all client interactions.
- Effectively manage high-volume workload of word processing assignments and court filings
- Assist the recruiting team with updates to the applicant tracking system.
Collection’s Specialist/Sales Representative
Diaz Foods
01.2015 - 11.2018
- I was previously employed for this organization as a collection’s specialist. It was my job to contact all consumers with past-due accounts to make them aware of their account statuses and offer solutions to avoid them having a hold placed on their accounts. I was also responsible for examining invoices, updating consumer account information, and escalating all accounts over 30 days past due for further review by management. As a sales representative, I was responsible for expediting consumer orders, providing updates on order statuses, and maintained consumer bids and contacts to stay competitive.
- Additional Basic duties include:
- Confirming receipt of emails from new and existing clients
- Increased sales that were offered to current customers to ensure repeated business.
- Assisted with opening new consumer accounts and removing holds from current accounts.
Education
High School Diploma -
Pebblebrook Senior High School
Mableton, GA05.2011
Skills
- Litigation Documentation, Attorney Support, and Compliance Maintenance
- Fluent in English and Spanish
- Inbound/outbound experience and High Call Volume
- Order Entry, Microsoft Word, Excel, Teams, PowerPoint, and Outlook
- Navigating through multiple systems on multiple screens
- Fluent in both Spanish and English
- Providing Routes information to clients
Languages
Spanish
Native or Bilingual
Timeline
Voucher Clerk Position
Connect Douglas
06.2025 - Current
New Client Specialist
Monge and Associates
11.2018 - 02.2025
Collection’s Specialist/Sales Representative
Diaz Foods
01.2015 - 11.2018
High School Diploma -
Pebblebrook Senior High School