Jennifer Castellani
Staten Island,NY
Summary
Proven account manager with expertise in client relationship building and performance tracking. Skilled in vendor management and strategic planning, focused on enhancing customer satisfaction and retention.
Overview
15
15
years of professional experience
Work History
Account Manager
Maxim Service Group Inc.
Whitestone, NY
06.2019 - 04.2026
- Nurtured and managed client relationships, prioritizing satisfaction and retention efforts.
- Oversaw scheduling of project timelines and deliverables, maintaining focus on client satisfaction and expectations.
- Identified growth opportunities and enhanced service offerings through comprehensive analysis of account performance data.
- Guided junior staff in implementing best practices for account management and customer engagement.
- Developed and implemented strategies to streamline workflows and minimize response times.
- Developed and maintained robust client connections to ensure prompt resolution of needs and improve overall satisfaction.
- Implemented strategies to maintain high client retention rates through attentive service and foresight in client needs.
- Directed account management activities to facilitate timely communication and resolve issues effectively.
- Addressed escalated issues to safeguard valuable client relationships and ensure satisfaction.
- Fostered strong connections with customers to promote loyalty and improve service satisfaction.
- Analyzed team capabilities and strategically assigned accounts to ensure balanced workload while focusing on high-priority client needs.
- Facilitated discussions with clients to gather feedback and modify strategies, maintaining focus on client objectives.
- Developed strong connections with customers by prioritizing effective communication and swift response times.
- Managed daily tasks and operational decisions independently to ensure seamless business functionality.
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables to align with client expectations.
- Mentored junior staff on best practices for account management and customer engagement.
- Implemented process improvements that streamlined workflows and reduced response times.
- Coordinated with vendors to optimize supply chain logistics and reduce lead times.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Established strong relationships with vendors to secure favorable pricing terms for merchandise procurement while maintaining quality standards.
- Managed vendor relationships to ensure compliance with contractual obligations and service level agreements.
- Negotiated pricing and terms with vendors, contributing to cost-saving initiatives and improved supply chain efficiency.
- Enhanced existing vendor base by maintaining regular communication and nurturing long-term partnerships.
- Negotiated favorable contract terms with vendors, resulting in cost savings and stronger relationships.
- Prepared pricing agreements and contracts to close sales.
- Analyzed market trends to identify potential new vendors and improve sourcing strategies.
- Strengthened vendor relationships by maintaining consistent communication and addressing concerns promptly.
- Implemented efficient processes to monitor and track vendor compliance with contractual obligations.
- Ensured timely delivery of goods and services by closely monitoring vendor performance metrics and proactively addressing potential issues.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed and maintained strong relationships with key vendors to optimize supply chain efficiency.
- Developed and maintained relationships with suppliers to ensure reliable sourcing of materials.
- Coordinated team meetings, ensuring clear communication and timely follow-ups on action items.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
- Negotiated and executed contracts on behalf of department.
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Developed and maintained filing systems to improve document retrieval and organization.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Coordinated project schedules and resources to ensure timely completion of construction tasks.
- Oversaw subcontractor performance, ensuring compliance with project specifications and timelines.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Contributed to successful project outcomes by effectively managing risks through proactive planning and mitigation strategies.
- Fostered positive relationships with clients through clear communication, timely updates, and professionalism during all stages of the project lifecycle.
- Streamlined project timelines by efficiently coordinating tasks among various construction teams.
- Consulted with clients to define objectives and develop scopes.
- Resolved issues swiftly through effective problem-solving skills, minimizing delays in project completion times.
- Kept projects on schedule and within budget while serving as project leader.
- Managed budgets, schedules, and resources for multiple construction projects simultaneously.
- Enhanced client satisfaction by delivering high-quality projects within budget constraints and deadlines.
- Identified and resolved construction issues promptly to prevent delays.
- Communicated daily with vendors to keep project fully operational.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Sourced suppliers and purchased necessary materials for work.
- Developed preventive maintenance schedules, minimizing downtime and prolonging equipment lifespan.
- Coordinated with contractors for specialized repairs, overseeing project execution to ensure quality standards were met.
- Established strong relationships with vendors, leveraging these connections for priority service when urgent needs arose.
- Collaborated with contractors during construction projects to ensure high-quality results aligned with project specifications.
- Reduced maintenance costs by negotiating with vendors for more cost-effective service contracts.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Account Manager
Miner Fleet Management
Hauppauge, NY
06.2011 - 04.2019
- Identified opportunities for process improvements, leading initiatives that optimized resource allocation and reduced costs.
- Mentored junior team members, fostering professional growth and knowledge sharing within the team.
- Established strong relationships with vendors, ensuring optimal product selection and pricing for the retail stores.
- Collaborated with management on special projects aimed at elevating the retail environment''s aesthetics or functionality.
- Enhanced customer satisfaction by efficiently addressing and resolving retail operation issues.
- Coordinated with vendors to optimize supply chain logistics and reduce lead times.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Established strong relationships with vendors to secure favorable pricing terms for merchandise procurement while maintaining quality standards.
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Strategic planning
- Client relations
- Operations
- Vendor relations
- Performance tracking
- Staff management
- Vendor management
- Compliance requirements
- National accounts
Timeline
Account Manager
Maxim Service Group Inc.
06.2019 - 04.2026
Account Manager
Miner Fleet Management
06.2011 - 04.2019