Jennifer Castillo
Lawrenceville,GA
Summary
Detail-oriented professional with expertise in customer service and account management. Proven track record in efficiently resolving client complaints and enhancing satisfaction. Strong commitment to delivering exceptional support and fostering positive client relationships.
Overview
2
2
years of professional experience
Work History
Customer Solutions Specialist
RENEWAL INVESTMENT SERVICES LLC
Duluth, Georgia
03.2025 - Current
- Managed client accounts by updating information and processing requests promptly.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Managed multiple tasks simultaneously while maintaining accuracy of work performed.
- Provided guidance and assistance during peak periods when call volumes were high.
- Updated system with order specifics and customer details, preferences, and billing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Receptionist
Capital City Glass
Lawrenceville, Georgia
08.2023 - 03.2024
- Greeted visitors and customers warmly at front desk.
- Managed incoming phone calls and directed inquiries appropriately.
- Maintained organized filing system for customer records and documentation.
- Processed payments and issued receipts for services rendered.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Some College (No Degree) - Sociology
Pasadena City College
Pasadena, CASkills
- Account management and customer service
- Data entry and payment processing
- Complaint resolution and relationship management
Languages
Spanish
Professional
Timeline
Customer Solutions Specialist
RENEWAL INVESTMENT SERVICES LLC
03.2025 - Current
Receptionist
Capital City Glass
08.2023 - 03.2024
Some College (No Degree) - Sociology
Pasadena City College
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