Tanya Hernandez
San Antonio
Summary
Highly skilled Customer Solutions Specialist with experience in delivering customer-focused solutions. Strengths lie in problem-solving abilities, relationship-building skills, and clear communication. Noteworthy contributions include enhancing customer satisfaction and streamlining operational processes. Demonstrated ability to work well within team-oriented environments while also able to perform independently when necessary.
Overview
13
13
years of professional experience
1999
1999
years of post-secondary education
Work History
Customer Solutions Specialist
Spectrum
San Antonio
10.2022 - Current
- Assisted customers with product inquiries and service requests.
- Resolved technical issues through effective troubleshooting and problem-solving techniques.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Educated customers on service features and benefits of Spectrum products.
- Documented customer interactions
Assistant Manager
Tmoblie
San Antonio
03.2013 - 09.2022
- Supported team in achieving customer satisfaction through effective service strategies.
- Trained staff on company policies and operational procedures to ensure compliance.
- Managed inventory levels by coordinating stock orders and deliveries efficiently.
- Analyzed sales data to identify trends and improve customer engagement tactics.
- Facilitated staff meetings to discuss performance and share best practices regularly.
- Implemented training programs to enhance employee skills and improve overall productivity.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
Zeeland High School
Zeeland, MISkills
- Product knowledge
- Customer documentation
- Service request handling
- Customer relationship management
- Problem solving
- Performance monitoring
- Time management
- Goal setting and achievement
- Customer service excellence
- Direct sales
- Customer account management
- Sales transactions
- Service upsells
Timeline
Customer Solutions Specialist
Spectrum
10.2022 - Current
Assistant Manager
Tmoblie
03.2013 - 09.2022
Zeeland High School