Jennifer Castro
Rockledge,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Assistant
Island Cosmetic and Family Denistry
Cocoa Beach, FL
04.2025 - Current
- Took Bitewing X-rays, PAs, and panos
- Experience using Eaglesoft software
- Assisted during all types of procedures including gross pulp debridements, bone grafts, extractions, crowns, and composite fillings.
- Delivered post op instructions to patients and answered any questions they might’ve had.
- Assisted during crown seats, removed excess cement, and took post op X-rays.
- Properly executed sterilization procedures including using a biosonic shaker and an autoclave.
- Broke down and set up rooms properly after each procedure.
- Took impressions for dentures, night guards, retainers, and temporary crowns.
- Poured up models using stone to send to lab
- Learned how to fabricate and adjust temporary crowns/bridges.
- Built meaningful connections with patients and helped ones with dental anxiety feel comfortable.
- Used an iTero device to obtain 3D images and designed crowns using the same software
- Learned to use the NOMAD xray device and completed the coursework and training for it
- Occasionally worked front desk
- Placed temporary restorations such as cavit and IRM
Dental Assistant
Pacific Dental Services
Olathe, KS
10.2023 - 11.2024
- Took CBCTs, Bitewing X-rays, PAs, and panos
- Experience using EPIC software
- Preformed coronal polishing and flossing
- Assisted during all types of procedures including root canals, crowns, and composite/amalgam fillings
- Learned sterilization procedures including using a biosonic shaker and an autoclave
- Glazed crowns
- Took impressions for dentures, night guards, retainers, and whitening and Spark trays.
- Built meaningful connections with patients and helped ones with dental anxiety feel comfortable.
- Assisted in procedures using Nitrous
- Used a CEREC device to obtain 3D images and designed crowns using the same software
- Learned to use the NOMAD xray device and completed the coursework and training for it
Dental Receptionist
Happy Teeth Pediatric Dentistry
Leawood, KS
08.2023 - 10.2023
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Coordinated patient intake processes to ensure accurate data collection and compliance with regulations.
- Assisted in maintaining patient records using dental practice management software for streamlined operations.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Production Assistant/Personal Assistant
Strike Team Media
Harbor City, CA
06.2022 - 07.2023
- Coordinated production schedules to optimize workflow efficiency and meet tight deadlines.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Assisted in equipment setup and maintenance, ensuring operational readiness for shoots.
- Managed logistics for on-location shoots, including transportation and accommodation arrangements.
- Collaborated with production teams to ensure adherence to project timelines and budgets.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Boosted overall team morale through proactive problem-solving and open communication practices.
- Demonstrated adaptability in handling various production roles as needed, enhancing versatility within the team.
- Assisted in managing relationships with external vendors, securing cost-effective services and materials.
Customer Service Associate/Assistant Manager
Kohls efc
Olathe, KS
03.2018 - 06.2022
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Trained new associates on customer service protocols and operational procedures.
- Handled returns and exchanges, providing solutions that met customer needs.
- Utilized point-of-sale systems accurately for transactions and refunds.
- Collaborated with team members to improve workflow and enhance customer experience.
- Addressed complex customer issues, escalating as necessary to ensure resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built relationships with customers to encourage repeat business.
- Executed effective merchandising strategies to optimize product visibility and sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High school or equivalent -
Olathe West High School
Olathe, KS05-2022
Animal Sciences
Olathe Advanced Technical Center
Skills
- Customer Service
- Dental terminology
- Leadership
- Chairside assisting
- Detail oriented
- HIPAA
- Documentation review
- Time Management
- Dental assisting - Dental assistant experience (3-5 years)
- Patient care
- Takes initiative
- Relationship building
- Up-selling
- Cold calling
Certification
- PL900-Power platform fundamentals Present This certification is given by Microsoft and the test is taken to prove my efficiency in building my own and troubleshooting power apps.
- OSHA 10 Present
- EFDA Certification January 2026 to Present
- Certified Dental Assistant
- CPR Certification
- Registered Dental Assistant
- X-Ray Certification
- First Aid Certification
Timeline
Dental Assistant
Island Cosmetic and Family Denistry
04.2025 - Current
Dental Assistant
Pacific Dental Services
10.2023 - 11.2024
Dental Receptionist
Happy Teeth Pediatric Dentistry
08.2023 - 10.2023
Production Assistant/Personal Assistant
Strike Team Media
06.2022 - 07.2023
Customer Service Associate/Assistant Manager
Kohls efc
03.2018 - 06.2022
Animal Sciences
Olathe Advanced Technical Center
High school or equivalent -
Olathe West High School