Jennifer Castro
Yucaipa,California
Summary
Bilingual healthcare professional and current BSN student with over 6 years of experience in patient-facing and administrative roles. Skilled in-patient scheduling, insurance verification, medical office coordination, and delivering compassionate service in fast-paced environments. Recognized for effective communication, organization, and the ability to support both patients and clinical staff while maintaining HIPAA compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Crocs Inc
Cabazon, CA
10.2025 - Current
- Provide efficient customer service in a high-volume retail environment
- Assist customers with product selection and promotions
- Process transactions, returns, and exchanges using POS systems
- Maintain store organization, merchandising standards, and inventory accuracy
Patient Care Coordinator
Marketplace Physical Therapy
Redlands, CA
07.2021 - 12.2024
- Scheduled appointments and coordinated care for multiple physical therapists and physicians
- Verified insurance benefits and obtained prior authorizations for treatment services
- Managed high call volumes while assisting patients with scheduling and inquiries
- Maintained accurate patient records and ensured HIPAA compliance
- Provided administrative support to clinical staff to support daily operations
Educator (Sales Associate)
Lululemon
Cabazon, CA
05.2018 - 06.2022
- Delivered personalized customer service and product education
- Built strong relationships with guests to enhance customer experience
- Collaborated with team members to meet daily sales goals
- Maintained store organization and visual merchandising standards
Education
Bachelor of Science in Nursing -
Stanbridge University
Riverside, CA10.2028
Bachelor of Arts - Spanish, Minor: Spanish for Healthcare
California Baptist University
Riverside, CA05.2020
Skills
- Patient Scheduling & Care Coordination
- Insurance Verification & Prior Authorizations
- Medical Office Administration
- Electronic Medical Records (EMR/EHR)
- HIPAA Compliance
- Patient Communication & Customer Service
- Bilingual: English & Spanish
- Team Collaboration & Multitasking
- Customer service
- Time management
- Problem-solving skills
- Relationship building
Certification
- CMA - Certified Medical Assistant - July 2016
Timeline
Sales Associate
Crocs Inc
10.2025 - Current
Patient Care Coordinator
Marketplace Physical Therapy
07.2021 - 12.2024
Educator (Sales Associate)
Lululemon
05.2018 - 06.2022
Bachelor of Science in Nursing -
Stanbridge University
Bachelor of Arts - Spanish, Minor: Spanish for Healthcare
California Baptist University