Dedicated Quality Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Jennifer Cavazos
Costa Mesa,CA
Summary
Overview
12
years of professional experience
Work History
Adcraft Products
Quality Assurance Manager
06.2018 - Current
Job overview
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Rewrite and maintain production standard operating procedures (SOPs), instructions, and policies
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Prepared bids and proposals to submit to clients and secure new business.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
Adcraft Products
Lead Customer Service Rep
10.2013 - 06.2018
Job overview
- Processed and oversaw custom label orders from quoting stage to delivery of finished goods
- Established and cultivated strong relationships with clients and colleagues to ensure high levels of customer satisfaction
- Prepared accurate customer quotes and proactively follow up to secure sales
- Trained customer service staff on order processing procedures to enhance efficiency and consistency
- Reviewed and approved quotes and purchase orders submitted by Customer Service Representatives (CSRs) in department
- Provided support to outside sales representatives, assisting them in achieving sales targets
- Assisted with payables and receivables, contributing to smooth flow of financial transactions within company
- Generated weekly booking reports and sales reports to track growth, presenting findings to owner and Vice Presidents
- Resolved customer and vendor disputes effectively, offered appropriate solutions to instill confidence in company's services.
Alco Industries
Custom Orders Manager
12.2011 - 10.2013
Job overview
- Effectively oversaw and managed custom orders, ensuring timely and accurate completion from initial quote to finished goods
- Maintained exceptional customer service standards, fostering strong relationships with clients and employees
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- Prepared customer quotes for custom packaging jobs, proactively following up to secure sales and close deals
- Oversaw and managed all aspects of production, ensuring smooth execution of custom orders and meeting customer expectations
- Trained new Customer Service Representatives in order processing, quoting, and general office activities to enhance their skills and efficiency
- Provided support to Northern Territory Sales Manager, assisted with inside sales activities to drive revenue and achieved sales targets
- Resolved customer and company disputes by providing tailored solutions specific to job, maintained positive relationships and customer loyalty.
Education
CourseA
Data Analyst Certificate
03.2023
University Overview
Skills
- Customer Complaint Management
- SOP Development
- Data Analysis
- Vendor Management
- Auditing
- Profitability Analysis
- Purchasing
- Financial Reporting
- Production Oversight
- Project Management
- Compliance Monitoring
- Customer Service
- Sales Support
- Order Processing
- Conflict Resolution
- Payables Management
- Receivables Management
- Reporting and Analytics
- Document Control
- Information Retrieval
Timeline
Quality Assurance Manager
Adcraft Products
06.2018 - Current
Lead Customer Service Rep
Adcraft Products
10.2013 - 06.2018
Custom Orders Manager
Alco Industries
12.2011 - 10.2013
CourseA
Data Analyst Certificate
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