Jennifer Cavazos
Redford
Summary
Dedicated operations leader specializing in event management and customer service excellence. Known for effectively managing team dynamics and improving service delivery, ready to support strategic initiatives that elevate guest experiences.
Overview
11
11
years of professional experience
Work History
Assistant General Manager/Event Manager
Paradise Park
Novi
09.2022 - Current
- Assisted in daily operations to ensure smooth guest experiences.
- Coordinated staff schedules to optimize workforce efficiency and coverage.
- Implemented training programs for new employees on service standards.
- Managed inventory levels to maintain adequate supplies and resources.
- Developed promotional materials to enhance engagement with customers.
- Oversaw guest feedback processes to improve service delivery quality.
- Collaborated with management on strategic planning for seasonal events.
- Facilitated communication between departments to streamline operations and workflows.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Managed daily operations of the store, including scheduling and supervising staff.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained relationships with existing partners while cultivating new ones.
- Planned and executed events up to 1000 people including birthday parties, corporate events, graduations, weddings and Bar/Bat Mitzvahs
Restaurant Manager
Northside
Manton
03.2017 - 01.2022
- Managed daily restaurant operations and ensured smooth workflow.
- Supervised staff training and development for optimal performance.
- Coordinated inventory management and supply ordering processes.
- Implemented customer service standards to enhance guest experiences.
- Oversaw scheduling and labor management for efficient staffing.
- Conducted regular inspections to maintain health and safety compliance.
- Resolved customer complaints and feedback professionally and promptly.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Adhered to all health department regulations regarding food storage and preparation.
Assistant Dining Room Manager
Twin Beach Country Club
West Bkoomfield
05.2015 - 11.2016
- Supervised dining room staff to maintain high-quality service levels.
- Monitored inventory levels and coordinated supply orders efficiently.
- Assisted in menu planning and selection for club events.
- Facilitated communication between front-of-house and kitchen staff.
- Responded to customer complaints in a timely manner.
- Resolved customer inquiries and concerns with professionalism and care.
- Coordinated special events such as banquets, parties, weddings.
- Managed daily operations of restaurant, ensuring customer satisfaction.
- Ensured compliance with health codes and safety regulations.
Education
Thurston High School
Redford06-1999
Skills
- Event planning
- Staff scheduling
- Inventory management
- Customer service standards
- Budgeting
- Operations management
- Staff management
Timeline
Assistant General Manager/Event Manager
Paradise Park
09.2022 - Current
Restaurant Manager
Northside
03.2017 - 01.2022
Assistant Dining Room Manager
Twin Beach Country Club
05.2015 - 11.2016
Thurston High School