Summary
Overview
Work History
Skills
Timeline
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Jennifer Cerna

Las Vegas,NV

Summary

Knowledgeable and dedicated customer service professional with extensive experience.Solid team player with outgoing, positive demeanor and Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, culti

Overview

9
9
years of professional experience

Work History

Payment Specialist "Remote"

CVScaremark
11.2018 - Current
  • Followed up overdue payments and payment plans from clients.
  • Generated monthly accounts receivable reports to submit developments for management review.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Researched billing errors and discrepancies to initiate corrective action.

Vehicle Inspector

Jiffy Lube
10.2018 - 08.2021
  • Prepared reports on vehicles' condition after inspection and submitted to supervisor.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Handled customer inquiries and suggestions courteously and professionally.

Material Handler

Toyota Motor
02.2015 - 05.2018
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Packed items into appropriate containers for shipment.

Skills

Bilingual Native Spanish

Microsoft Office

Timeline

Payment Specialist "Remote"

CVScaremark
11.2018 - Current

Vehicle Inspector

Jiffy Lube
10.2018 - 08.2021

Material Handler

Toyota Motor
02.2015 - 05.2018

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Jennifer Cerna