Jennifer Cervantes
Renton,Washington
Summary
Results-driven Leasing Consultant with valuable Assistant Community Manager experience and eager to apply deep comprehension of office management. Offering expertise in guiding prospects through the process of finding their ideal homes, while delivering exceptional customer service. Proficient in addressing resident inquiries and concerns, managing lease renewals, and facilitating maintenance requests with a focus on resident satisfaction. Proven ability to navigate complex projects, such as overseeing a major Capital X repiping project, while providing support to residents throughout the process. Committed to fostering positive resident relationships and contributing to the overall success of the community.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
FPI Management
Seattle, Washington
10.2021 - Current
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications, and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, and collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services promptly.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing the final walkthrough, collecting keys, inspecting unit condition, and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Assisted with the preparation of weekly reports including occupancy rates, delinquency percentages and market surveys.
- Performed daily inspections of common areas to ensure proper upkeep and safety standards were being met.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Updated resident data into property management software system daily.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Assisted in the daily operations of a residential community by responding to resident inquiries, resolving conflicts, and providing customer service.
- Ensured proper collection of rent payments from tenants while enforcing late fees when necessary.
- Reviewed delinquency reports regularly and took appropriate action when needed in order to reduce the rate of past due accounts receivables.
- Investigated incidents that occurred on site such as noise disturbances or vandalism cases.
Leasing Specialist
Goodman Real Estate
Fife, WA
02.2021 - 10.2021
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Took prospective clients on property tours, answered questions and addressed concerns.
- Scheduled tours so interested parties could view available units and see facilities.
- Encouraged prospective tenants to fill out applications after property tours.
- Received, checked and processed applications for new leases.
- Kept records of correspondence with residents and tenants.
- Managed daily and weekly marketing and leasing reports.
- Collaborated with property managers/maintenance to keep units ready for new tenants and oversee smooth moves.
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services.
- Contacted and followed up with tenants on renewal notices.
- Escalated critical issues to property manager to ensure immediate resolution.
- Wrote and filed reports each day on current leasing activities.
- Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions, and publications.
Shift Supervisor/Cashier/Barista/Trainer
Starbucks
Puyallup, WA
01.2019 - 09.2020
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised team of 3-6 employees in starbucks establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Monitored barista area and staff to maintain overall safety and establish proper food handling techniques.
- Developed and standardized new recipes to diversify beverages and food.
- Coached barista team members and motivated performance in order to achieve demanding objectives in high-volume barista settings.
- Collaborated with baristas to educate employees on menu and procedural changes.
- Collaborated with starbucks trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
- Managed barista staff team of 3-7 and assigned various stages of food production.
Cashier/Bartender
Bowlero
Midland, TX
08.2018 - 11.2018
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Resolved issues with cash registers, card scanners and printers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
High School Diploma -
Camden County High School
Kingsland, GASkills
- Sales and marketing aptitude
- Time management abilities
- Problem-solving abilities
- Organization
- Policy enforcement
- Vacant unit monitoring
- Maintaining occupancy levels
- Lease renewal reporting
- Due diligence
- Resident satisfaction
- Research skills
- Excellent Communication
- Professionalism
Timeline
Leasing Consultant
FPI Management
10.2021 - Current
Leasing Specialist
Goodman Real Estate
02.2021 - 10.2021
Shift Supervisor/Cashier/Barista/Trainer
Starbucks
01.2019 - 09.2020
Cashier/Bartender
Bowlero
08.2018 - 11.2018
High School Diploma -
Camden County High School