Jennifer Chausse
Boston,MA
Summary
Client support and operations professional with experience in SaaS, veterinary, administrative, and healthcare environments. Skilled in managing high volume communication, data entry, troubleshooting, and customer support through email, phone, and CRM systems. Experienced in organizing records, coordinating workflows, and supporting administrative operations and daily workflows.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
Entyre Care
Boston, Massachusetts
02.2025 - Current
- Verified MassHealth eligibility and coverage, notifying clients of changes and coordinating next steps.
- Managed high volume inquiries related to caregiver payments and discrepancies through calls, emails, and texts.
- Resolved client access and application issues through technical support.
- Conducted CORI, SORI and OIG background screenings to verify caregiver eligibility and ensure compliance with state regulations.
- Reviewed and maintained medical records to guarantee accuracy and timely updates.
- Tracked renewals to prevent service delays and ensure continuity of care.
- Processed, scanned, and distributed incoming mail across multiple states.
Client Services Coordinator (per diem)
VCA Animal Hospital
Newton, MA
11.2016 - Current
- Assisted veterinarian with medical procedures, including blood draws and sample processing.
- Scheduled appointments for special procedures and surgeries to optimize workflow.
- Managed medical records, charts, and correspondence to maintain accurate patient information.
- Coordinated preparation of agendas and organized office supplies to enhance operational efficiency.
- Developed engaging social media content to strengthen online presence.
Administrative Assistant
Synagro
07.2024 - 03.2025
- Coordinated general administrative tasks, such as scheduling meetings and arranging business travel.
- Oversaw office supply management to enhance operational support for the team.
- Welcomed visitors, responded to questions, and ensured adherence to PPE safety protocols.
- Processed shipping documentation and maintained organized records for effective communication across departments.
Customer Experience Representative
TextUs
06.2021 - 01.2024
- Coordinated onboarding for new partners and provided ongoing support to channel customers.
- Maintained a CSAT score of 100% by prioritizing customer satisfaction and consistently delivering high service quality.
- Delivered remote technical support via email, phone, and screensharing, ensuring timely issue resolution.
- Prioritized and managed over 75 tickets daily
Education
Some College (No Degree) - Early Childhood Care and Education
Quinebaug Valley Community College
Skills
- Compliance & Background Screening
- Medical records management
- Salesforce CRM for Account Management
- Technical Support
- Escalation & Issue Resolution
- Data Entry & System Accuracy
- Excel & Google Sheets
- Compliance & Background Screening
Timeline
Administrative Coordinator
Entyre Care
02.2025 - Current
Administrative Assistant
Synagro
07.2024 - 03.2025
Customer Experience Representative
TextUs
06.2021 - 01.2024
Client Services Coordinator (per diem)
VCA Animal Hospital
11.2016 - Current
Some College (No Degree) - Early Childhood Care and Education
Quinebaug Valley Community College