Jennifer Chavez
Mableton,GA
Summary
Dedicated professional with strong customer service skills, adept at managing teams and enhancing operational efficiency. Committed to delivering exceptional service and fostering team performance.
Overview
4
4
years of professional experience
Work History
Military HR
335th
Eastpoint, GA
02.2025 - Current
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
manager
Cava Grill
Marietta, Georgia
07.2022 - 07.2026
- Managed daily operations to ensure smooth restaurant functionality.
- Supervised staff to maintain high service standards and team performance.
- Trained new employees on company policies and customer service practices.
- Implemented operational procedures to enhance efficiency in food preparation.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Collaborated with kitchen staff to maintain quality control during service hours.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Wheeler High School
Marietta, GeorgiaSkills
- Customer service
- Team management
- Operational procedures
- Training and development
- Attention to detail
- Team building
- Adaptability under pressure
- Time management
- Composure under pressure
- Friendly, positive attitude
Timeline
Military HR
335th
02.2025 - Current
manager
Cava Grill
07.2022 - 07.2026
Wheeler High School