Jennifer Chilson
San Jose,CA
Summary
Dynamic leader with a proven track record at Airport Van Rental, enhancing customer satisfaction and streamlining operations. Excelled in workload planning and team supervision, significantly improving efficiency. Skilled in customer service and sales development, adept at managing multiple projects and ensuring compliance with health and safety regulations. Achieved continuous improvement without compromising service quality.
Overview
10
10
years of professional experience
Work History
Location Manager
Airport Van Rental
05.2017 - 07.2024
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
- Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
- Obtained appropriate permits for various uses of different locations.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
- Built strong team through proactive recruitment and hiring strategies.
- Increased team productivity by providing clear communication of expectations and deadlines to all involved parties.
Cashier
Ross Dress for Less
12.2016 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Waitress/Bartender
Buffalo Wild Wings
06.2016 - 05.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress/Bartender
Summit House Beer Garden
03.2014 - 05.2017
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
N/A -
Cupertino High
Cupertino, CA08.1999
Skills
- Workload planning
- Customer Service
- Sales Development
- Team Supervision
- Continuous Improvement
- Payment Collection
Timeline
Location Manager
Airport Van Rental
05.2017 - 07.2024
Cashier
Ross Dress for Less
12.2016 - 05.2017
Waitress/Bartender
Buffalo Wild Wings
06.2016 - 05.2017
Waitress/Bartender
Summit House Beer Garden
03.2014 - 05.2017
N/A -
Cupertino High
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