Sela Iongi
LAS VEGAS,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Airport Van Rental
08.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Social Media Moderator
Americas Best Pictures Videos
08.2021 - Current
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Responded to and engaged with customers on social media pages to promote products and services.
Virtual Call Center Agent
Dynata
01.2017 - 08.2021
- Followed scripted questionnaires verbatim to collect research data.
- Performed data entry, electronic data collection and tracing to support research.
- Used specified forms to compile, record and code results or data from interviews and surveys.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
Education
High School Diploma -
David Douglas High School
Portland, OR06.2016
Skills
- Call Triaging
- Active Listening
- Managing Multiple Tasks
- Typing Proficiency
- Call Center Operations
- Billing Adjustments and Refunds
- Document Review
- Customer Care
Timeline
Customer Service Representative
Airport Van Rental
08.2021 - Current
Social Media Moderator
Americas Best Pictures Videos
08.2021 - Current
Virtual Call Center Agent
Dynata
01.2017 - 08.2021
High School Diploma -
David Douglas High School
Similar Profiles
Jennifer ChilsonJennifer Chilson
Location Manager at Airport Van RentalLocation Manager at Airport Van Rental
MARCUS R. NICKERSONMARCUS R. NICKERSON
Director of Customer Care at Airport Van RentalDirector of Customer Care at Airport Van Rental
Tupou FifitaTupou Fifita
Car Wash Detailer & General Manager at AVR Van RentalCar Wash Detailer & General Manager at AVR Van Rental