Jennifer Christensen
Sandy,UT
Summary
Efficient and dedicated professional with extensive experience in administrative support functions to include supervision of staff. Ability to shift focus abruptly and take initiative in order to meet deadlines. Strength in maintaining excellent working relationships with coworkers and professional contacts.
Overview
12
12
years of professional experience
Work History
Senior Business Analyst
STATE OF UTAH - DCFS
05.2022 - Current
- Serve as first point of contact for system users seeking assistance.
- Answer phone calls and respond to email, chat and video conference requests for support from local and remote users.
- Document, troubleshoot, collaborate, and track problems through to resolution.
- Provide user feedback and training on system use.
- Track background checks and required trainings for new user setup.
- Test updates to system prior to general distribution.
Child Welfare Support Supervisor
STATE OF UTAH - DCFS
01.2022 - 05.2022
- Supervise a team of Senior Assistant Caseworkers for the Salt Lake Valley Region.
- Provide training on various tasks to include meeting minute taking, provider payroll processing, electronic filing, and database procedures.
- Track and provide team stats to the Administration team.
- Participate in interviews and the recruitment process.
- Provide guidance and support to team as needed.
- Backup and fill in for Senior Assistant Caseworkers as needed.
Senior Assistant Caseworker
STATE OF UTAH - DCFS
06.2019 - 01.2022
- Provide administrative support to a team of permanency and CPS caseworkers.
- Attend child and family team meetings, take minutes and disperse accordingly.
- Assist with client/parent supervised visitation.
- Use Google calendars to reserve meetings rooms, visits rooms and vehicles for various personnel.
- Electronic filing and complex paper file maintenance.
- Create, update and close cases in database.
- Collect and process provider payroll and mileage forms for reimbursements; process one-time payments utilizing special monies.
- Ensure provider payroll is approved and submitted by weekly deadline.
- Prepare for and assist with annual Qualitative Case Review process.
- Provide front desk receptionist coverage on a rotating basis.
Judicial Assistant
SALT LAKE COUNTY JUSTICE COURT
05.2018 - 06.2019
- Provide customer service regarding court matters via phone and in-person.
- Check patrons in and out for court proceedings.
- Create court calendars and in-court tic sheets for docketing purposes.
- Perform in-court docketing for traffic and criminal arraignments.
- Process and prepare documentation for jail video/incarcerated defendants.
- Act as BCI AL TAC.
- Provide fingerprinting services as required for defendants of the SLCO Justice Court.
Criminal Information Tech II
STATE OF UTAH/DEPT OF CORRECTIONS
12.2016 - 08.2017
- Audit Sex/Kidnap Offender registration forms and verify information in Offender Watch and UCJIS/NSOR databases.
- Validate and update information in the UCJIS/NSOR databases as needed.
- Process various record requests from local and national law enforcement and Sex Offender Registries.
- Answer incoming calls for current caseload and assist accordingly.
- Publish Sex/Kidnap Offenders to public website and NSOR database.
- Perform second party checks and validation process for co-workers as needed.
Communication Center Agent
CITY OF SOUTH JORDAN
06.2016 - 12.2016
- Answer incoming calls using multi-line phone system and assist or route accordingly.
- Assist residents of South Jordan City with questions/concerns regarding their utility account.
- Process mail and post payments to utility accounts.
- Receive and issue deposits in and out of safe and maintain chain of custody.
- Enroll residents in various types of classes/activities.
- Provide Notary Public services.
Police Records Technician
CITY OF SOUTH JORDAN
01.2014 - 06.2016
- Process NCIC entries, clears, inquiries and second checks.
- Process city and district attorney screenings to include entry into PIMS.
- Perform fingerprinting using ink and Live Scan system.
- Respond to incoming record requests received via phone, fax, email, and in person.
- Process mail and money drawer.
- Process expungement orders.
- Provide Notary Public services.
- Periodically participate on interview panels.
Education
Salt Lake Community College
Taylorsville, UTundefined
Jordan High School
Sandy, UTSkills
- Leadership and group training
- Strong communication, interpersonal, and problem solving skills
- Cashiering and end of day balancing
- Well versed in Microsoft Word, Excel and Google Workspace
- Typing speed of 65 wpm; 10-key by touch
- Filing and records maintenance; electronic and paper form
- Effective time management and workload prioritization
- Ability to maintain confidentiality and trust
- Compassion, patience and a positive attitude
Accomplishments
Recipient of the DCFS 2024 Support Staff of the Year award.
Timeline
Senior Business Analyst
STATE OF UTAH - DCFS
05.2022 - Current
Child Welfare Support Supervisor
STATE OF UTAH - DCFS
01.2022 - 05.2022
Senior Assistant Caseworker
STATE OF UTAH - DCFS
06.2019 - 01.2022
Judicial Assistant
SALT LAKE COUNTY JUSTICE COURT
05.2018 - 06.2019
Criminal Information Tech II
STATE OF UTAH/DEPT OF CORRECTIONS
12.2016 - 08.2017
Communication Center Agent
CITY OF SOUTH JORDAN
06.2016 - 12.2016
Police Records Technician
CITY OF SOUTH JORDAN
01.2014 - 06.2016
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Jordan High School
Salt Lake Community College