Lisa Engberson
Eagle Mnt,UT
Summary
Dedicated and detail-oriented professional with a good understanding of Medicaid policies, foster care, adoption assistance, and child welfare systems. Highly organized with excellent time management skills and the ability to work independently with minimal supervision. Committed to ethical standards and maintaining confidentiality when handling sensitive information. Adaptable to regulatory changes, a proactive problem-solver, and an active listener with a continuous drive for learning and improvement in complex human services environments.
Overview
7
7
years of professional experience
Work History
Title IV-E Medicaid Specialist
State of Utah DFA
01.2023 - Current
- Determine eligibility for new Foster Care (FC) and Subsidized Adoption (SA) cases in compliance with state and federal guidelines.
- Manage ongoing FC and SA cases, updating important information such as addresses, caseworker assignments, and provider changes.
- Work daily eligibility tasks in both eREP and SAFE systems to ensure timely and accurate case processing.
- Maintain detailed, up-to-date case notes with a clear understanding of case history and eligibility decisions.
- Communicate consistently with supervisors, caseworkers, and team members to ensure coordinated and effective case management.
- Offer assistance and coverage across the Eligibility team, taking on extra cases and tasks to support team goals.
- Serve as a dependable team resource, stepping in to help wherever needed and contributing to a collaborative work environment.
- Stay current on policies, procedures, and system updates to provide accurate and effective support across all program areas.
- Maintain current knowledge of Title IV-E policies and Medicaid eligibility criteria.
GRAMA Specialist
State of Utah DCFS
03.2018 - 01.2023
- Receive, review, and process public records requests in accordance with the Government Records Access and Management Act (GRAMA).
- Ensure compliance with legal deadlines and statutory requirements related to public records and data privacy.
- Coordinate and staff complex or sensitive cases with supervisors and the Attorney General’s office.
- Maintain detailed records and case files for all GRAMA requests, ensuring accuracy and confidentiality.
- Respond to public inquiries via email and phone, providing guidance on GRAMA procedures and offering assistance navigating the request process.
- Monitor and stay up to date with state and agency policies and procedures related to records management and disclosure.
Education
GED -
American Fork
American Fork, UTCosmetology Certificate -
Von Curtis Academy
Provo, UTSkills
- Key Skills and Competencies
- Detail-Oriented and Highly Organized
- Ability to Work Independently and Manage Time Effectively
- Strong Ethical Standards and Confidentiality
- Ability to Work Independently and Manage Time Effectively
- Flexible and Adaptable to Changes
Timeline
Title IV-E Medicaid Specialist
State of Utah DFA
01.2023 - Current
GRAMA Specialist
State of Utah DCFS
03.2018 - 01.2023
GED -
American Fork
Cosmetology Certificate -
Von Curtis Academy
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