Rikki Zuckerman

• Handled all aspects of the Medicaid application process
• Provided award winning customer service, guidance and communication with the clients and facility.
• Skilled in working within 7 states: NJ, PA, FL, IL, MD, DE, CT
• Experienced in working with lawyers with asset preservation across multiple states
• Proficient in Guardianship related matters
• Created a groundbreaking collections process which increased a nursing home operator's cashflow to 96% for Medicaid Pending, Income, and Private payors
• Analyzed data to identify patterns and recommend process improvements.
• Developed comprehensive reports on application outcomes and trends.
• Coordinated with cross-functional teams to ensure efficient processing of client applications.
• Created several templates for different departments and trained in new employees
• Project manager- researched and initiated new company projects, created a successful workflow, trained and oversaw employees to work efficiently
• In house HR director- provided employees with support and clarification on company policies and HR related matters

Handled all aspects of Medicaid applications for NJ