Shanice Jackson
Huntersville
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
4029
4029
years of post-secondary education
Work History
Cash Application Specialist
Novant Hospital
Charlotte
02.2023 - Current
- Process customer payments, engage in research and effective problem solving to reinsure accurate and timely cash application, provide support to collections initiatives including handling write offs, partial payments, and reversals, process patient and insurance refunds, take on project responsibilities related to accounts receivable.
Fiscal Analyst
Mecklenburg County Government
Charlotte
12.2019 - 01.2021
- Responsible for performing moderately complex analysis, preparing reconciliations, writing reports.
- Monitors and analyzes a variety of financial records and data sources.
- Prepares related special reports and studies, Prepares, reviews, and submits a variety of reports, reconciliations, work papers, communications, schedules, tables, and/or statements to and from internal departments, financial institutions, and external agencies.
- Maintains records in area of responsibility.
- Participates in special projects
Billing Specialist/ Payment Poster
Piedmont Healthcare
Charlotte
08.2019 - 10.2019
- Post payments both electronically and manually, maintaining accurate medical billing records, and documenting revenue.
- Analyze EOB's, balancing insurance and patient payments; and perform adjustments and credits as needed all within a clearly defined month-end close goal.
Billing Representative/ Customer Service
GW Medical Faculty Associates
Arlington
06.2017 - 06.2019
- Collect payments and post payments electronically, verify patient insurances, respond to customer billing inquiries, make money moves to appropriate invoices, review denials, complete correspondence daily, respond to emails, pull EOB's, Assist in other areas as needed
Financial Counselor
Womens Care FL
Tampa
04.2016 - 06.2017
- Billing for various visit types/procedures using appropriate CPT/ICD coding, verify patient insurance.
- Document/update information in ECW, and Centricity.
- Contact patient to obtain insurance information.
- Perform charge entry/posting, Performs other duties as assigned.
Accounts Receivable
Mobilex USA
Baltimore
03.2012 - 04.2016
- Separates payments into batches by type and prepares batch header sheet.
- Posts payments to accounts according to the line of service using IDX system.
- Post cash within 1 business day of receipt.
- Identifies overpayments and notifies collectors for processing according to policy.
- Researches unidentified payments within 1 business day of receipt.
- Transfers payment not processed at the location to Corporate Cash for handling.
- Reconciles batches to posted payments daily.
- Post adjustments within one business day of receipt.
- Performs other tasks as assigned.
Office Assistant
Bonnemaison, Inc
Baltimore
12.2010 - 02.2012
- Assisted in the research of client information and data, filing, sorted mail and routed to appropriate areas.
- Telephone answering, ordered office supplies, faxing, overnight packages and stock.
- Traveled when needed to assist on film shoots.
Education
None - Clinical Massage Therapist
Southeastern College
Charlotte, NCHigh school or equivalent - General Studies
Towson High School
Baltimore, MDSkills
- Microsoft Office
- Account reconciliation
- Accounts receivable
- Medical Billing
- Collections
- Typing
- Problem solving
- Attention to detail
- Payment research
- Month-end closing
- HIPAA
- Customer Service
- Multitasking capacity
- ICD-9
- Claims
- EMR Systems
- Billing
- ICD-10
- PowerPoint
- Communication skills
- Strong Analytical and Problem Solving
- Highly Detailed Oriented
- Microsoft Office Software Packages
- Banking
- Data Entry
- Explorer
- Cash application
- Payment processing
- Insurance verification
Additional Information
To bring to an organization enthusiasm, dedication, responsibility and good work ethics, combined with a desire to utilize my skills obtained through my prior work experience.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Cash Application Specialist
Novant Hospital
02.2023 - Current
Fiscal Analyst
Mecklenburg County Government
12.2019 - 01.2021
Billing Specialist/ Payment Poster
Piedmont Healthcare
08.2019 - 10.2019
Billing Representative/ Customer Service
GW Medical Faculty Associates
06.2017 - 06.2019
Financial Counselor
Womens Care FL
04.2016 - 06.2017
Accounts Receivable
Mobilex USA
03.2012 - 04.2016
Office Assistant
Bonnemaison, Inc
12.2010 - 02.2012
None - Clinical Massage Therapist
Southeastern College
High school or equivalent - General Studies
Towson High School