Overview
Work History
Skills
Timeline
CustomerServiceRepresentative

Jennifer Christie

Sioux Falls,SD

Overview

20
20
years of professional experience

Work History

Accounting Specialist

Silencer Central
Sioux Falls, SD
04.2025 - 08.2025
  • Company Overview: (888) 781-8778
  • Process cases for refunds or other issues; match packing lists with invoices to process for payment
  • (888) 781-8778

Reconciliation Specialist Team Lead

TAK Broadband
Sioux Falls, SD
04.2018 - 04.2025
  • Company Overview: (605) 362-6630
  • Reconcile and add codes pertaining to jobs completed by field cable technicians. Communicating with internal team members on coding questions and field techs regarding coding errors. Manage work flow of team based on quantity of data
  • Led a team of 12-15 employees, providing guidance and support to ensure successful completion of projects
  • Monitored team performance and provided regular feedback to drive continuous improvement
  • Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations
  • Provided mentorship opportunities for junior members of the team in order develop their skills
  • (605) 362-6630

Business Customer Care Representative

Vast Broadband
Sioux Falls, SD
10.2014 - 10.2017
  • Company Overview: (888) 745-2888
  • Take incoming calls from business customers to troubleshoot issues with services including telephone features, cable issues and internet problems including email and connectivity trouble. Triage calls to determine if a service call needs to be scheduled. Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues. Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution
  • Participated in regular team meetings to share best practices, discuss challenges, and propose process improvements
  • Identified recurring technical issues reported by customers; worked with engineering team to develop permanent solutions
  • Processed and verified invoices, ensuring accuracy and adherence to company policies
  • Communicated effectively with clients regarding their billing statements and payment options
  • (888) 745-2888

Skills

Office management

Multitasking and prioritization

Database entry

Travel administration

Inventory supplies

File organization

Team collaboration

Clerical support

Accounting support

Account reconciliation

Self-starter

Office supply management

Technical support

Microsoft Word

Travel planning

Calendar management

Timeline

Accounting Specialist

Silencer Central
04.2025 - 08.2025

Reconciliation Specialist Team Lead

TAK Broadband
04.2018 - 04.2025

Business Customer Care Representative

Vast Broadband
10.2014 - 10.2017

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Jennifer Christie