Angel Garcia
Lomita,CA
Summary
Dynamic professional with a proven track record in customer service and technical support, notably with Geek Squad - Best Buy. Excelled in roles requiring problem-solving skills and a positive attitude, enhancing customer satisfaction and service efficiency. Skilled in Microsoft Office and adept at persuasive communication, consistently achieving and surpassing service goals.
Overview
8
8
years of professional experience
Work History
Agent
Geek Squad - Best Buy
02.2023 - Current
•Provide technical support for customers regarding product installation or operation issues.
•Modify and install upgrades in facilities
•Follow routes and communicate with clients throughout the day
•Conduct home visits when necessary in order to provide comprehensive care management services
Supervisor
Starbucks
03.2018 - 07.2022
•Managed a group of employees and directing them to their roles
•Accommodated customers in any sort of inconvenience
•Monitored staff performance to ensure quality standards were met throughout the shift
•Responsible for inventory and making sure everything was up to date
•Responsible for closing shift and handling cash registers
Bussboy
Avenue Italy
02.2017 - 07.2018
•Greeted and directed customer to designated table
•Provided prompt service to customers when requested services
•Responsible for handing food trays and serving them to customers
Education
High School Diploma -
Nathaniel Narbonne Senior High School
Harbor City, CA06.2016
Skills
- Ensuring customer satisfaction
- Service support
- Critical thinking
- Product sales
- Schedule management
- Technical support
- Customer service
- Strong communication
- Follow-up calling
- Microsoft office
Languages
Spanish
Timeline
Agent
Geek Squad - Best Buy
02.2023 - Current
Supervisor
Starbucks
03.2018 - 07.2022
Bussboy
Avenue Italy
02.2017 - 07.2018
High School Diploma -
Nathaniel Narbonne Senior High School