Keela Martin

• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

• Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
• Streamlined debt collection processes for increased efficiency in the workplace.

• Streamlined debt collection processes for increased efficiency in the workplace.
• Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.

Payments for IRS and technical support for IRS website for Businesses to pay taxes.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Dispatcher For State Farm Roadside Assistance .

• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Scheduled package pickup for Businesses and process claims for packages

Payments for Nationstar Mortgage and Fraud for Bank of America

• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.

• Designed specialty cakes for weddings, birthdays, and graduations.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
• Trained and supervised part-time cake decorators and assistant managers to apply proper decorating techniques in creating edible icing, flowers and figurines.