Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Clark

Columbia,SC

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

BlueCross BlueShield of South Carolina Medicare Advantage
12.2018 - Current
  • Assisting members with payment processing and providing clear explanation of their plan details
  • Verifying and ensuring the accuracy of benefits information with facilities
  • Delivering exceptional customer service, both inbound and outbound, while offering members alternative options for informed decision-making
  • Implementing a training environment for customer service representatives to test the Genesys system, ensuring seamless adoption
  • Committed to supporting management with new hire orientation and providing ongoing floor and chat support for new projects like Dial
  • Daily employee reports will be generated to keep supervisors informed and facilitate efficient management

Billing Specialist

Pricewaterhouse Coopers
Columbia, SC
08.2017 - 11.2018
  • Responsible for providing wonderful customer service
  • Process medical claims for Medicare claims DDE (direct data entry)
  • Update/fix denied claim/appeals and follow up with medical provider
  • Worked within Eclipsys system and Invision system, Citrix (Epic system)
  • Medical coding/billing
  • Proficient in MS Office including Word, Excel, PowerPoint, and Outlook

Bill Representative

Teleperformance
Columbia, SC
08.2015 - 02.2017
  • Providing customer service
  • Resolve the customer issue and provide alternative option for a resolution
  • Explain the pros and cons of different options

Customer Service/Assistant Manager

Wendy’s
Columbia, SC
08.2011 - 07.2015
  • Making sure customer had a good experience and each customer was provided with excellent customer service
  • Provided random surveys to customer to verify excellent customer service
  • Training New Employees and New Manager

Education

Associate degree - science field

Ultimate Medical Academy
01.2022

High School -

Coyle High School
Coyle, OK

Skills

  • HIPAA Rules and Regulation
  • Insurance Verification
  • Claim Filing
  • Microsoft Office
  • Excel
  • PowerPoint
  • Genesys
  • Computer literacy
  • Product knowledge
  • Live chat support
  • Problem resolution
  • Research

Timeline

Customer Service Representative

BlueCross BlueShield of South Carolina Medicare Advantage
12.2018 - Current

Billing Specialist

Pricewaterhouse Coopers
08.2017 - 11.2018

Bill Representative

Teleperformance
08.2015 - 02.2017

Customer Service/Assistant Manager

Wendy’s
08.2011 - 07.2015

Associate degree - science field

Ultimate Medical Academy

High School -

Coyle High School
Jennifer Clark