Jennifer Clinnin
Milwaukee,WI
Summary
Well-rounded, optimistic and hard-working person with experience and skills mainly surrounding customer service and more recently in administrative assistance.
Overview
7
7
years of professional experience
Work History
Receptionist/Cashier
Russ Darrow Mazda Of Greenfield
Greenfield, Wisconsin
09.2024 - Current
- Provide administrative support to staff members including typing letters, filing documents, and scanning and copying documents.
- Maintain a neat reception area by organizing materials and tidying up furniture.
- Process customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answer incoming calls, take messages, and transfer calls to appropriate departments or personnel.
Customer Care Representative
MTM Inc.
Milwaukee, WI
11.2023 - 09.2024
- Built sustainable relationships of trust through open communication with customers.
- Provided accurate, valid, and complete information to customers.
- Delivered customer support to high call load each shift.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Administrative Assistant
United Community Center
Milwaukee, WI
08.2022 - 06.2023
- Provided administrative support to Human Services staff, including scheduling meetings and managing client appointments.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records in compliance with HIPAA.
- Managed incoming calls while providing information or transferring callers to clinicians and case workers.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Junior Stylist
Wantable
Milwaukee, WI
06.2021 - 08.2022
- Provided personalized notes to clients in every order, all on the latest trends and how to incorporate them into their own style while also acknowledging any requests and/or concerns.
- Created custom looks for individual customers based on their body type, lifestyle, and budget.
- Suggested accessories that could be paired with clothing items being considered by customers.
- Gained experience in product description writing.
Customer Service Representative
Mason Companies
Milwaukee, WI
10.2020 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns and exchanges.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resigned from position in May 2021 due to severe injury.
Keyholder/Floor Leader
Mod Gen
Milwaukee, WI
04.2019 - 08.2020
- Coached and mentored new employees on company policies, procedures, and expectations.
- Performed opening and closing duties including setting up displays, restocking shelves, counting cash drawers, and going on bank runs for change and deposits.
- Conducted daily checks to identify potential problems or pest infestations, as well as for any watering needs.
- Performed routine maintenance tasks, such as pruning, fertilizing and repotting plants.
- Provided guidance to customers on proper plant selection and plant care.
Education
High School Diploma -
Milwaukee High School of the Arts
06.2013
Skills
- 10 years of customer service experience, along with five years in team management and training
- Knowledge of plants, mainly houseplants and assorted florals
- Experience in natural beauty products, ingredients and purposes
- Known to have a consistently positive attitude and outlook, especially when learning and developing new skills
- Excellent skills in typing using Microsoft Word and Excel, as well as Microsoft Teams
- Proficient in use of Epitomax scheduling program and Kronos scheduling
Timeline
Receptionist/Cashier
Russ Darrow Mazda Of Greenfield
09.2024 - Current
Customer Care Representative
MTM Inc.
11.2023 - 09.2024
Administrative Assistant
United Community Center
08.2022 - 06.2023
Junior Stylist
Wantable
06.2021 - 08.2022
Customer Service Representative
Mason Companies
10.2020 - 05.2021
Keyholder/Floor Leader
Mod Gen
04.2019 - 08.2020
High School Diploma -
Milwaukee High School of the Arts