Jennifer Congine-Carpenter
Naples
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
13
13
years of professional experience
Work History
Account Manager
WeSolve Workplace Environments
03.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Commercial Warehouse Manager
Armstrong Relocation
09.2015 - 04.2021
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
Operations Manager
OHare Paintball Park, LLC
09.2010 - 06.2020
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
No Degree - Psychology
Columbia College of Missouri
Crystal Lake, IL05.2017
Skills
- Account Management
- Complaint Management
- Vendor Relations
- Revenue Generation
- Customer Service
- Client Relationship Management
- Project Management
Timeline
Account Manager
WeSolve Workplace Environments
03.2021 - Current
Commercial Warehouse Manager
Armstrong Relocation
09.2015 - 04.2021
Operations Manager
OHare Paintball Park, LLC
09.2010 - 06.2020
No Degree - Psychology
Columbia College of Missouri