Jennifer Conklin

Handle daily Tricare claim inventory processes to minimize discrepancies.
Conducted in-depth research on accounts to troubleshoot payment issues.
Communicated with insurance providers through multiple portals for resolution.
Filtered financial class data in reports to support accurate inventory management.
Corrected Tricare credit balances, maintaining detailed documentation of adjustments.
Partnered with NET AR team to rectify accounts receivable balances as needed.
Enhanced future analyst efficiency by streamlining account review procedures.

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Provided support and guidance to colleagues to maintain a collaborative work environment.

Maintained a clean, organized work area to enhance the shopping experience for customers.
Mentored new cashiers through comprehensive training, boosting overall productivity.
Assisted customers with purchases, item location, and enrollment in reward programs.
Resolved escalated customer concerns with professionalism and empathy, ensuring satisfactory outcomes.
Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Processed both cash and card purchases, and returns.
Streamlined the checkout process for an improved customer experience and reduced wait times.
Facilitated and logged store opening, closing, and shift changes.
Addressed technical issues at checkout, minimizing downtime, and maintaining smooth operation.
Restocked and organized merchandise in the front lanes.
Trained team members on cash register operation and cash handling.
Led opening and closing procedures, and conducted cashier drops and cash control.
Worked with the floor team and managers to meet a wide range of customer needs.