Jennifer Contreras
Passaic,NJ
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction and upselling premium items and services. Experienced with managing customer interactions and ensuring pleasant dining experience. Expert in customer service and strong multitasking, I excel in high-pressure environments, fostering team collaboration and ensuring compliance with all regulations. Efficient floor lead and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Achieved significant sales growth by building loyal client relationships and mastering menu knowledge.
Overview
1
1
Certification
Work History
Waitress
La Fortaleza
Clifton, NJ
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Bottle Server
Vogue Lounge
Bronx, NY
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
Bottle Server
Roy’s Restaurant Bar
Bronx, NY
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
- Ensured compliance with all alcohol handling laws, contributing to a safe environment for patrons.
- Worked closely with DJs and entertainers to create a lively atmosphere that encouraged guests to spend more time at the venue.
- Contributed to team success by cross-training in various roles such as bartender or hostess when needed.
Education
Passaic County Technical Institute
Wayne, NJPassaic County Community College
Paterson, NJSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
- Hospitality service expertise
- Handling complaints
- Payment processing
- Table setting
- Safe food handling
- Alcohol awareness
Certification
BLS Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
La Fortaleza
Bottle Server
Vogue Lounge
Bottle Server
Roy’s Restaurant Bar
Passaic County Technical Institute
Passaic County Community College