Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Contreras

Columbus,OH

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

19
19
years of professional experience

Work History

Restaurant Customer Service

Buckeye Donuts
10.2021 - Current
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
  • Developed strong rapport with regular customers, contributing to increased repeat business.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Self-motivated, with a strong sense of personal responsibility.

Administrative Assistant III

Buckeye Health Plan
08.2013 - Current
  • Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintain confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Collaborate on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Manage expense reports, ensuring accurate documentation of spending for budgeting purposes.
  • Maintain inventory of office supplies and placed orders.
  • Coordinate travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Kept reception area clean and neat to give visitors positive first impression.

Owner/Event Planner/Baker

A Little Something Sweet by JC
11.2011 - Current
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Expanded business into new markets, cond
  • Produced consistently high-quality baked goods for customers.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Adjusted recipes based on available ingredients or dietary restrictions,
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.

Member Service Representative

Buckeye Health Plan
02.2007 - 08.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Verified customer identification and documentation for compliant transactions.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
  • Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and backed up other customer service managers.

Education

Hueneme High School
Oxnard

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Excellent communication
  • Multitasking Abilities
  • Calm under pressure
  • Data entry
  • Computer skills
  • Office administration
  • Reception oversight

Timeline

Restaurant Customer Service

Buckeye Donuts
10.2021 - Current

Administrative Assistant III

Buckeye Health Plan
08.2013 - Current

Owner/Event Planner/Baker

A Little Something Sweet by JC
11.2011 - Current

Member Service Representative

Buckeye Health Plan
02.2007 - 08.2013

Hueneme High School

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