Jennifer Bobo
Chuy's
Edmond ,OK
9
years of professional experience
Dynamic service manager with a proven track record at Bubba's 33, excelling in customer satisfaction and team leadership. Recognized for strong multitasking and effective communication, I foster positive relationships and resolve issues swiftly, enhancing guest experiences and driving repeat business through personalized service.
Work History
Bartender
3 Years 5 Months- Prepared cocktails, bottled beer, and specialty drinks following Chuy's recipes and portion standards
- Greeted guests promptly, took drink orders, and delivered attentive service in fast-paced bar environment
- Verified guest identification and enforced alcohol service policies to support responsible sales
- Maintained clean bar stations, sanitized glassware, and organized supplies throughout shift
Bartender
9 Months- Recommended beverage pairings and menu items to increase guest satisfaction and suggestive sales
- Replenished liquor, mixers, garnishes, and glassware to keep service efficient and continuous
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Service Manager
3 Years 1 Month- Supervised front-of-house service to maintain smooth guest flow and consistent hospitality standards.
- Coordinated server, host, and bartender assignments to support efficient dining room coverage.
- Trained team members on service procedures, menu knowledge, and guest recovery expectations.
- Resolved guest concerns promptly, preserving satisfaction and supporting repeat business.
Service Manager
1 Year 7 Months- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Education
High School Diploma
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Outgoing personality
Engaging personality
Responsible alcohol service
Complex Problem-solving
Timeline
Bartender
Chuy's
05.2023 - CurrentRead More
Bartender
Cheddars
08.2022 - 05.2023Read More
Service Manager
Bubba's 33
10.2019 - 11.2022Read More
Service Manager
Platinum Nights
02.2018 - 09.2019Read More
Wagoner High School
High School Diploma
Read More