Jennifer Costigan
Eastside, Lansing,MI
Summary
Accomplished business owner with strong accounting expertise and a focus on operational excellence. Known for developing innovative strategies to enhance customer engagement and streamline processes to drive profitability.
Overview
1
1
Certification
Work History
Owner/Operations Manager
The Green Door Bar & Grill
2009 - 2026
- Managed daily operations, ensuring excellent service and customer satisfaction.
- Ensured consistent financial performance by closely monitoring revenues, expenses, identifying areas for cost reduction, revenue growth, and budget allocations.
- Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
- Managed staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
- Hired, trained and guided team members to maintain high productivity and performance.
- Ensured legal compliance with local liquor licensing laws and regulations in order to maintain business operations without interruption.
- Organized successful events such as live music performances, trivia nights, and themed parties to drive foot traffic during off-peak hours.
- Developed strong rapport with regular patrons through attentive service and personalized engagement that fostered loyalty among customers.
Bar and Restaurant Manager
The Green Door Bar & Grill
2004 - 2009
- Oversaw daily bar operations, ensuring high-quality service and customer satisfaction.
- Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Education
Some College (No Degree) -
Davenport Business College
Lansing, MIHigh School Diploma -
DeWitt High School
DeWitt, MI Skills
- Small Business operations and management
- Profit and loss analysis
- Cash flow optimization
- Inventory tracking and management
- Hiring, staffing training and development
- Team leadership
- Customer service management
- Desktops, laptops, and mobile devices
- Accounting expertise
- Accounts payable and receivable
- Quickbooks
- Accounting and bookkeeping
- Bank reconciliation
- Payroll processing
- Tax preparation
- Social Media Content Creator
- Adobe creative suite
- Grant writing
Accomplishments
- Awarded Federal SBA SVOG Grant
- Awarded State of Michigan MEDC Stages Grant
- Awarded City of Lansing Sunrise Grant
Certification
- Legal/Medical Certificate, Davenport Business College
- ServeSafe Restaurant Management
- TAM, Techniques in Alcohol Management
Timeline
Owner/Operations Manager
The Green Door Bar & Grill
2009 - 2026
Bar and Restaurant Manager
The Green Door Bar & Grill
2004 - 2009
Some College (No Degree) -
Davenport Business College
High School Diploma -
DeWitt High School