Jennifer C. Poole

Seasoned Inpatient Case Manager with a proven track record at Central Arkansas Veterans Administration, adept in care coordination and clinical documentation. Excelled in enhancing team-based care and improving patient outcomes through collaborative care and healthcare regulations knowledge. Recognized for leadership in CCICM implementation, showcasing exceptional collaborative and quality improvement skills.

• BEST Champion, 2012
• Employee of the Month, April 2011
• ACLS, PALS (previous) and BLS trained (current)
• EPIC Super-user
• CCRN certified 1990-2010
• CCM certified April 2016-Present
• VC3 Committee CAVHS
• Evidence Base Scholars Program CAVHS completed and assisted in implementation of Integrated Case Management at CAVHS
• Serves on Care in Transition committee
• Attended Whole Health for All: SDOH, June 2023

• Central Arkansas Veterans Administration, 4300 West 7th Street, Little Rock, AR, 72205, Case Manager for Direct Care, 12/01/17, Present, Worked directly with Veterans and their families, performing assessments, and setting up services and DME that may be needed at home via consult management, Managed consults for PMRS, SUD, RRTP, DME, HHA, HH PT/OT, CLC, and 3C Rehab, Worked within IDT to facilitate team approach for Veterans’ care and needs, often times bringing forward consults that needed to be placed or managed, Assessed Veterans, using a whole health approach, for all elements of Veterans' needs to ensure Veterans received all elements of age specific care, Provided disease and ACSC condition education to Veterans and families to assist and encourage self-management, Collaborated with other disciplines to aid in appropriate consults being placed to assist in positive outcomes for Veterans, Served as a liaison to primary care and specialty teams for inpatient Veterans, Performed assessments for CCICM on complex Veterans and presented them at CCRT meetings, Served on VC3 Committee, Worked on CCICM Implementation Workgroup, Conducted bedside visits to assess Veterans, Assisted in follow-up appointments, Collaborated with Chief of Staff within the Length of Stay workgroup to address and overcome discharge barriers, Assisted in transitions of care, Worked with other departments to expedite tests and procedures, Participated on local level with implementation of CCICM, conducted training sessions for Lead Coordinators, participated as coordinator in CCRT meetings, Provided year end update for 2023 to stakeholders, Assisted in writing Charter for CCICM and working toward implementation of charter, Participated in Care In Transitions workgroup
• Arkansas Blue Cross Blue Shield, Little Rock, AR, Case Manager Supervisor on the Walmart Account, 06/01/14, 12/01/17, Telephonic case managed members across the country on the WalMart account, Provided education on chronic and current conditions and benefit education and utilization, Advocate/liaison between members and Medical Director for exceptions to benefits for extenuating medical circumstances, Oversaw team of eight, conducted STAR interviews, HR actions, monthly one on ones, and staff meetings, Audited teams’ charts and recorded calls for standards of care, Participated in preparing for yearly audits by the third party Mercer for the WalMart account
• Conway Regional Health System, Nurse Manager, 04/01/13, 05/01/14, Nurse Manager for Ambulatory Surgery Pre/Post OP area and OP GI procedures, Conducted staff meetings and hiring interviews, Oversaw scheduling and time off of staff, Assisted at bedside as needed, Oversaw adherence to TJC standards and AORN standards of care
• Conway Regional Health System, Registered Nurse, 10/01/12, 04/01/13, Provided post op care to post op patients, Active airway management and pain management, Frequent assessment of airway, pain, bleeding, and other post operative complications
• Baptist Health Medical Center, Little Rock, AR, Registered Nurse, 06/01/01, 09/01/12, Prepared staff schedules, conducted interviews, evaluations and counseling, Ensured efficient patient flow of extremely busy surgery schedule, Assisted physicians with procedures, such as epidurals and nerve blocks, Carefully screened patients for conditions to ensure safe surgery
• St Vincent Infirmary Medical Center, Little Rock, AR, Staff and charge nurse, 01/01/88, 06/01/01, Ensured efficient flow of unit and made patient care assignments, Cared for extremely ill patients with life-threatening cardiac conditions, Responded to cardiac arrests and near cardiac arrests situations
• Washington Regional Medical Center, Fayetteville, AR, Staff and charge nurse, 05/01/85, 01/01/88, Monitored patients with life threatening cardiac disease processes, Provided emergency care in timely, calm and professional way

• Thirty nine years experience as a registered nurse
• Fifteen years experience in intensive care
• Thirteen years experience in Peri-Op
• Three years experience as an Administrative Registered Nurse III
• One year as Nurse Manager
• Ten years experience as a nurse case manager
• Eighteen months experience as a nurse case manager supervisor
• Eighteen months experience as CCICM RN Co-Coordinator

• ACLS, PALS (previous) and BLS trained (current)
• EPIC Super-user, Baptist Health Medical Center, 2012
• EBS (Evidence Based Scholar) Program participant, 2022-2023
• Whole Health for All; SDOH (Social Determinants of Health) June 2023
• Prosci, ADKAR Change Management, September 2024

• Honor graduate; 3.77 GPA
• Baptist Health Medical Center, BEST Champion, 2012
• Baptist Health Medical Center, Pre-OP Unit, Employee of the Month, April 2011
• VC3 Committee at CAVHS; 2018-2020

• CCRN (Critical Care Registered Nurse) Certified through AACN (American Association for Critical-care Nurses) 1990-2010
• CCM (Certified Case Manager) through (CCMC) The Commission for Case Manager Certification since April 2016